Tina Wilson
Redlands,CA
Summary
Highly proficient individual with proven business acumen. Offering strengths in Administrative Tasks, Scheduling, Payroll, Maintaining Records and Documents, and Training and Development. Entrepreneurial and quick learner with demonstrated ability to build productive relationships across all levels of organization. Knowledgeable in iPortal, iBOH, iPOS, Payroll, Accounting, Audits, Accounts Receivable, Salesforce, Microsoft Office. ServSafe Certified, TOAST proficient
Overview
17
17
years of professional experience
Work History
Bartender
September's Taproom and Eatery
Redlands, CA
03.2022 - Current
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Oversaw food preparation, production and presentation according to quality standards.
- Coached staff on strategies to enhance performance and improve customer relations.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained goals and expectations required of trainees.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Bartender
LG's Steakhouse
Palm Springs, CA
06.2014 - 05.2022
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Bartender
Famous Dave's Bar-B-Que
Rancho Cucamonga, CA
03.2007 - 06.2014
- Established and maintained effective communication with staff members to ensure efficient operations.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
Master of Science - Education
California Baptist University
Riverside, CA12-2023
Bachelor of Arts - Business Administration And Management
California Baptist University
Riverside2021
Associate of Arts - Liberal Studies
Crafton Hills College
Yucaipa, CA2011
Skills
- Leadership training
- Verbal communication
- POS systems operation
- Training and coaching
- Team management
- Staff leadership
- Task delegation
- Documentation and reporting
- Microsoft
- Sensitive material handling
- Recordkeeping and bookkeeping
- Workers' compensation knowledge
- Timeline Planning and Management
- Accounting support
- Administrative operations
- Facilities maintenance
Timeline
Bartender
September's Taproom and Eatery
03.2022 - Current
Bartender
LG's Steakhouse
06.2014 - 05.2022
Bartender
Famous Dave's Bar-B-Que
03.2007 - 06.2014
Master of Science - Education
California Baptist University
Bachelor of Arts - Business Administration And Management
California Baptist University
Associate of Arts - Liberal Studies
Crafton Hills College
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