Tina Wruck
E
Apache Junction,AZ
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
30
30
years of professional experience
3
3
years of post-secondary education
Work History
Pro Account Sales Associate
Home Depot, USA
Gilbert, AZ
12.2000 - Current
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Solved customer challenges by offering relevant products and services.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Travel Agent
Security First Travel Agency
Sheboygan, Wisconsin
01.2000 - 12.2000
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
Assembly Line Worker
Pentair Filtration Solutions
Sheboygan, Wisconsin
01.1993 - 01.2000
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
Education
Associate Degree In Nursing - Accounting
Lakeshore Technical College
Cleveland, WI 09.2004 - 12.2007
Skills
Excellent people skills
Exceptional customer service
Custom Design program for Doors and Windows
Product and service sales
Cash register operation
Multi-tasking strength
Custom Design Blinds
Problem-solving skills
Timeline
Associate Degree In Nursing - Accounting
Lakeshore Technical College
09.2004 - 12.2007
Pro Account Sales Associate
Home Depot, USA
12.2000 - Current
Travel Agent
Security First Travel Agency
01.2000 - 12.2000
Assembly Line Worker
Pentair Filtration Solutions
01.1993 - 01.2000