Summary

Work History

Education

Skills

Accomplishments

References

Tina Marie Masterpole

Bradenton,FL

Summary

Experienced Merck Medical Strategic Support Specialist with 2.5+ years of experience in this role, as well as previous positions as Director of Marketing and Hospice Liaison, with team management experience in geriatrics. Demonstrated strong communication skills and adaptability/willingness to learn, leading to successful long-term relationships with team members and stakeholders. Extensive experience ensures compliance with policies and regulations for all events.

Work History

Global Medical Scientific Affairs Event Moderator

HCL Technologies

01.2022 - Current

Serve as Moderator for webcasts or virtual events.
Serve as Moderator for webcasts or virtual events.
Edit recordings and run various reports, capture chat, and polling to be shared meeting host and posted on SharePoint Site.
Developed strong client relationships through consistent communication and attentive service.
Enhanced team productivity by streamlining processes and implementing time-saving strategies.
Monitor attendee chat box on webcast platform and respond offering technical assistance.
Developed guidelines and best practices for maintaining a respectful, professional tone in online discussions.
Collaborated with fellow moderators to create a safe, inclusive online environment for users.
Fostered a culture of respect among users by modeling positive communication skills and promoting constructive dialogue.
Maintained strict adherence to confidentiality standards when handling sensitive user information.
Assisted in onboarding new moderators by conducting training sessions on moderation tools and techniques.

Director of Marketing

Complete Care at Shorrock Gardens

03.2020 - 06.2021

Created and maintained relationships with current and future referral sources with Case Managers, Community Service Agencies, and Physicians
Developed relationships to generate leads and referrals through hospitals, physicians, and professional referral sources
Collaborated with both the sales and marketing departments to develop new and successful strategies to attract new customers
Coordinated and conducted educational information sessions regarding the hospice benefit to healthcare professionals
Effectively communicated clinical data to physicians and other healthcare professionals.

Hospice Community Liaison

Holisticare Hospice

11.2018 - 11.2019

In addition to previous Hospice Specialist position
Solely responsible for the start up of Holisticare Hospice as a provider of care in Monmouth County
Increased referral source from 1 to 17 in 11 months
Developed new collateral handouts for distribution to referral sources, patients and families
Created and implemented new educational programs/in-service presentations by 25% thus increasing referrals
Expanded the Legacy Program with Painting with a Purpose Art program
Hosted networking events to increase referral potential
Evaluated patients for eligibility for hospice services.

Hospice Specialist

Kindred at Home

06.2018 - 11.2018

Responsible for establishing and maintaining relationships with all potential & existing referral sources, including: Physicians, Discharge Planners, Case Managers & Community Service Agencies
Liaison between patients, physician's, hospitalists, social workers, case managers, discharge planners, directors of nursing and administrators to assist in needs, address concerns and manage expectations
Developed and maintained relationships to generate both leads and referrals through hospitals, physicians, LTC, ALF, CCRCs and professional referral sources
Development, execution, and monitoring of Quarterly Marketing Plan with goal of increasing census in Mercer County
Monitored and maintained target, reach, and frequency of 60 accounts
Conducted continuing education programs for the accounts and community organizations to raise awareness of hospice and agency services
Participated in daily morning marketing calls and weekly marketing meetings to discuss marketing strategies in the territory
Provided educational information sessions regarding the hospice benefit to healthcare professionals
Collected medical documentation to assist RNCM with determining eligibility
Periodical host of regional growth call.

Hospice Care Consultant

Seasons Hospice and Palliative Care of NJ

01.2014 - 03.2018

Responsible for establishing and maintaining relationships with all potential & existing referral sources, including: Physicians, Discharge Planners, Case Managers & Community Service Agencies
Liaison between patients, physician's, hospitalists, social workers, case managers, discharge planners, directors of nursing and administrators to assist in needs, address concerns and manage expectations
Develop and maintain relationships to generate both leads and referrals through hospitals, physicians, LTC, ALF, CCRCs and professional referral sources
Development, execution, and monitoring of Quarterly Marketing Plan with goal of increasing census in Monmouth, Middlesex and Somerset Counties
Conduct education programs for the accounts and community organizations to raise awareness of hospice and agency services
Participate in daily morning marketing calls and weekly marketing meetings to discuss marketing strategies in the territory
Provide educational information sessions regarding the hospice benefit to both patients and families
Complete consent signing process with patients and families with insuring compliance on both a state and federal level
Collect medical documentation to assist RNCM with determining eligibility
Responsible for Tradeshows, professional exhibits, health fairs and events
Assist in development of relevant marketing collateral
Participate in the orientation of all new staff and mentoring of new sales team members
Daily input of day activities in to Deyta system
Opened a new site in NJ
Top producer of both referrals and admissions every quarter since the first patient admitted
Winner of National Growth Award, East Equinox Region- Nursing Home 2017

Education

Licensed Practical Nurse - Nursing

Louis Obici School of Practical Nursing

Suffolk, VA

06.1994

High School Diploma -

Edison High School

Edison, NJ

06.1987

Skills

Proficient in Microsoft Word, Excel, Power Point, Outlook, TEAMS,Webex Webinars, TEAM, and ZOOM Platforms
Critical Thinking/Problem Resolution
Project Coordination
Excellent Oral & Written Skills
Interpersonal skills

Attention to Detail
Adaptability and Flexibility
Teamwork and Collaboration
Video editing and export

Accomplishments

Winner of National Growth Award, East Equinox Region- Nursing Home 2017, Seasons Hospice

References

Jennifer Fox,Merck Educational Engagement, eMedical Moderator, Aquent (336)-462-6008
Tammy Titano, Medical Speaker Liaison/Moderator Team Lead, Merck Educational Engagement (215)-490-5435
Loretta Machin, Hospice Liaison, Bayada (848)-207-6348

Tina Marie Masterpole

Summary

Work History

Global Medical Scientific Affairs Event Moderator

Director of Marketing

Hospice Community Liaison

Hospice Specialist

Hospice Care Consultant

Education

Licensed Practical Nurse - Nursing

High School Diploma -

Skills

Accomplishments

References

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