Summary
Work History
Education
Skills
Accomplishments
References
SoftwareEngineer

Tina Marie Masterpole

Bradenton,FL

Summary

Experienced Merck Medical Strategic Support Specialist with 2.5+ years of experience in this role, as well as previous positions as Director of Marketing and Hospice Liaison, with team management experience in geriatrics. Demonstrated strong communication skills and adaptability/willingness to learn, leading to successful long-term relationships with team members and stakeholders. Extensive experience ensures compliance with policies and regulations for all events.

Work History

Global Medical Scientific Affairs Event Moderator

HCL Technologies
North Wales, PA
01.2022 - Current
  • Serve as Moderator for webcasts or virtual events.
  • Serve as Moderator for webcasts or virtual events.
  • Edit recordings and run various reports, capture chat, and polling to be shared meeting host and posted on SharePoint Site.
  • Developed strong client relationships through consistent communication and attentive service.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Monitor attendee chat box on webcast platform and respond offering technical assistance.
  • Developed guidelines and best practices for maintaining a respectful, professional tone in online discussions.
  • Collaborated with fellow moderators to create a safe, inclusive online environment for users.
  • Fostered a culture of respect among users by modeling positive communication skills and promoting constructive dialogue.
  • Maintained strict adherence to confidentiality standards when handling sensitive user information.
  • Assisted in onboarding new moderators by conducting training sessions on moderation tools and techniques.

Director of Marketing

Complete Care at Shorrock Gardens
Brick, NJ
03.2020 - 06.2021
    • Created and maintained relationships with current and future referral sources with Case Managers, Community Service Agencies, and Physicians
    • Developed relationships to generate leads and referrals through hospitals, physicians, and professional referral sources
    • Collaborated with both the sales and marketing departments to develop new and successful strategies to attract new customers
    • Coordinated and conducted educational information sessions regarding the hospice benefit to healthcare professionals
    • Effectively communicated clinical data to physicians and other healthcare professionals.

Hospice Community Liaison

Holisticare Hospice
11.2018 - 11.2019
  • In addition to previous Hospice Specialist position
  • Solely responsible for the start up of Holisticare Hospice as a provider of care in Monmouth County
  • Increased referral source from 1 to 17 in 11 months
  • Developed new collateral handouts for distribution to referral sources, patients and families
  • Created and implemented new educational programs/in-service presentations by 25% thus increasing referrals
  • Expanded the Legacy Program with Painting with a Purpose Art program
  • Hosted networking events to increase referral potential
  • Evaluated patients for eligibility for hospice services.

Hospice Specialist

Kindred at Home
06.2018 - 11.2018
  • Responsible for establishing and maintaining relationships with all potential & existing referral sources, including: Physicians, Discharge Planners, Case Managers & Community Service Agencies
  • Liaison between patients, physician's, hospitalists, social workers, case managers, discharge planners, directors of nursing and administrators to assist in needs, address concerns and manage expectations
  • Developed and maintained relationships to generate both leads and referrals through hospitals, physicians, LTC, ALF, CCRCs and professional referral sources
  • Development, execution, and monitoring of Quarterly Marketing Plan with goal of increasing census in Mercer County
  • Monitored and maintained target, reach, and frequency of 60 accounts
  • Conducted continuing education programs for the accounts and community organizations to raise awareness of hospice and agency services
  • Participated in daily morning marketing calls and weekly marketing meetings to discuss marketing strategies in the territory
  • Provided educational information sessions regarding the hospice benefit to healthcare professionals
  • Collected medical documentation to assist RNCM with determining eligibility
  • Periodical host of regional growth call.

Hospice Care Consultant

Seasons Hospice and Palliative Care of NJ
01.2014 - 03.2018
  • Responsible for establishing and maintaining relationships with all potential & existing referral sources, including: Physicians, Discharge Planners, Case Managers & Community Service Agencies
  • Liaison between patients, physician's, hospitalists, social workers, case managers, discharge planners, directors of nursing and administrators to assist in needs, address concerns and manage expectations
  • Develop and maintain relationships to generate both leads and referrals through hospitals, physicians, LTC, ALF, CCRCs and professional referral sources
  • Development, execution, and monitoring of Quarterly Marketing Plan with goal of increasing census in Monmouth, Middlesex and Somerset Counties
  • Conduct education programs for the accounts and community organizations to raise awareness of hospice and agency services
  • Participate in daily morning marketing calls and weekly marketing meetings to discuss marketing strategies in the territory
  • Provide educational information sessions regarding the hospice benefit to both patients and families
  • Complete consent signing process with patients and families with insuring compliance on both a state and federal level
  • Collect medical documentation to assist RNCM with determining eligibility
  • Responsible for Tradeshows, professional exhibits, health fairs and events
  • Assist in development of relevant marketing collateral
  • Participate in the orientation of all new staff and mentoring of new sales team members
  • Daily input of day activities in to Deyta system
  • Opened a new site in NJ
  • Top producer of both referrals and admissions every quarter since the first patient admitted
  • Winner of National Growth Award, East Equinox Region- Nursing Home 2017

Education

Licensed Practical Nurse - Nursing

Louis Obici School of Practical Nursing
Suffolk, VA
06.1994

High School Diploma -

Edison High School
Edison, NJ
06.1987

Skills

    • Proficient in Microsoft Word, Excel, Power Point, Outlook, TEAMS,Webex Webinars, TEAM, and ZOOM Platforms
    • Critical Thinking/Problem Resolution
    • Project Coordination
    • Excellent Oral & Written Skills
    • Interpersonal skills
      • Attention to Detail
      • Adaptability and Flexibility
      • Teamwork and Collaboration
      • Video editing and export

Accomplishments

Winner of National Growth Award, East Equinox Region- Nursing Home 2017, Seasons Hospice

References

  • Jennifer Fox,Merck Educational Engagement, eMedical Moderator, Aquent (336)-462-6008
  • Tammy Titano, Medical Speaker Liaison/Moderator Team Lead, Merck Educational Engagement (215)-490-5435
  • Loretta Machin, Hospice Liaison, Bayada (848)-207-6348

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Tina Marie Masterpole