TINA R. CHESSER
Leesburg,FL
Summary
Experienced sales and customer service professional with a strong skill set in communication and negotiation. Committed to delivering exceptional customer service by applying product knowledge to develop solutions that enhance loyalty, retention, and revenue. Proficient in training, managing, coaching, and mentoring sales and customer service teams. Background in customer service solutions, conflict resolution, communication, and problem-solving. Collaborative team player excelling at adapting to evolving needs and consistently achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.
Overview
30
30
years of professional experience
Work History
Inside Sales Representative
United Rentals Inc.
06.2021 - Current
- Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Participated in ongoing training sessions to stay up-to-date on industry trends, product offerings, and sales techniques.
- Managed a high volume of inbound calls daily, maintaining professionalism under pressure while achieving performance goals.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Coordinated sales orders, improving order processing efficiency and accuracy.
- Established strong relationships with clients through consistent follow-ups, ensuring repeat business.
OUTSIDE SALES REP
BRANDSAFWAY SOLUTIONS, INC
04.2019 - 12.2020
- MAINTAIN AND DEVELOP POSITIVE CUSTOMER RELATIONSHIPS DEVELOP/WORK ASSIGNED TERRITORY TO INCREASE AND MAINTAIN POTENTIAL EQUIPMENT SALES AND RENTALS TRACK DAILY CALL REPORTS COMPILE AND SUBMIT WEEKLY SALES PLAN DESIGN/ESTIMATE SAFE, COMPETITIVE, AND PROFITABLE SCAFFOLD PROJECTS.
OPERATIONS MANAGER
SUNBELT RENTALS INC ORLANDO/OCOEE
01.2004 - 04.2019
- FINANCIAL BUDGETING FOR BRANCH, PURCHASING, INSIDE SALES, DISPATCH EQUIPMENT - DELIVERIES/PICKUPS, TRUCK AUDITS, LABOR BILLING, INVENTORY CONTROL, DOT REPORTS/AUDITS, HUMAN RESOURCES, OVERSEE ACCOUNTS PAYABLE AND ACCOUNTS RECEIVABLES (WITHIN BRANCH), CUSTOMER SERVICE AND VARIOUS OTHER TASKS AT BRANCH LOCATION
- SINGLE POINT OF CONTACT FOR KEY ACCT CUSTOMERS
- DIRECT REPORT FOR YARD, DRIVER, AND OFFICE STAFF
Key Account Sales Representative
Sunbelt Rentals, Inc
01.2001 - 01.2004
- Single point of contact for Key/Strategic customer accounts.
- Various duties included customer ordering of all equipment, tracking of equipment, job reconciliations, equipment reconciliations, processing of pay requests, disputes, and office visits.
- Proactively managed client correspondence and recorded all tracking and communications.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Developed tailored sales strategies to meet diverse client needs and maximize revenue.
Scaffold Billing Admin
BPS Equipment Rental & Sales
04.1995 - 01.2001
- Duties included job costing, job reconciliation, equipment tracking, OCIP recording, inventory control & Erection & Dismantle labor billing.
- Successfully juggled multiple projects simultaneously to aid executive leaders.
Education
High School Diploma -
Maynard Evans High School
Orlando, FLAssociate of Arts -
Valencia Community College
Orlando, FLSkills
- Account Reconciliations
- Inside Sales
- Inventory Control
- Job costing
- Excellent Communication Skills
- Superior organizational skills
- Management Skills
- Outside Sales
- Problem Solving
- Excellent Customer Service Skills
- Energetic and driven
- Team Leadership
- Issue resolution
Timeline
Inside Sales Representative
United Rentals Inc.
06.2021 - Current
OUTSIDE SALES REP
BRANDSAFWAY SOLUTIONS, INC
04.2019 - 12.2020
OPERATIONS MANAGER
SUNBELT RENTALS INC ORLANDO/OCOEE
01.2004 - 04.2019
Key Account Sales Representative
Sunbelt Rentals, Inc
01.2001 - 01.2004
Scaffold Billing Admin
BPS Equipment Rental & Sales
04.1995 - 01.2001
High School Diploma -
Maynard Evans High School
Associate of Arts -
Valencia Community College
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