TINASHE THAUNDI
HARARE,MASHONALAND
Summary
Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Outlet Maitre D
Silversea Cruise Line
Monaco, Monaco
03.2023 - 11.2024
- Checked in and greeted guests warmly and respectfully, cited accurate wait times, escorted customers to seats and catered cheerfully to guests requiring extra attention.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Monitored guest satisfaction levels through direct interaction during meal times.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Resolved customer complaints or disputes in a professional manner while maintaining positive relationships with patrons.
- Addressed and resolved customer concerns attentively and acted tactfully and with goodwill to transform potentially negative situations into demonstrations of exceptional customer service.
Assistant Maitre D'
Norwegian Cruise Line
Miami, FL
08.2017 - 11.2022
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Inspected tables prior to guest arrival for proper presentation and cleanliness standards.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Monitored dining area to assess server capacity and estimate wait times.
- Conducted regular inventories of food, beverage, and other items necessary for successful operation of the restaurant.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Reviewed customer feedback surveys to identify areas needing improvement in terms of services offered.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Delegated work to staff, setting priorities and goals.
- Assisted staff by serving food and beverages or bussing tables.
- Ensured all guests were provided with exceptional service throughout their meal.
Education
Superyacht Trainings And Certification - Luxury Yachts And Fine Dining
Superyacht South Africa
Cape Town 10-2019
Business, Tourism And Hospitality Management - Business, Tourism And Hospitality Management
Speciss College
Harare, Zimbabwe11-2013
Skills
- Guest relations
- Reservation management
- Dining area supervision
- Complaint resolution
- Customer feedback analysis
- Cleanliness standards
- Team coordination
- Inventory management
- Time management
- Conflict de-escalation
- Team supervision
- Service standards
- Problem solving
- Table turnover optimization
- Event coordination
- Cleaning standards
- Teamwork and collaboration
- Reservations management
- Multitasking capacity
- Teamwork
- Catering management
Certification
- Business Management Degree
- Luxury Yacht certificates
Affiliations
- farming
- fishing
- diving
- water sports
Languages
English
Native/ Bilingual
shona
Native/ Bilingual
zulu
Native/ Bilingual
Timeline
Outlet Maitre D
Silversea Cruise Line
03.2023 - 11.2024
Assistant Maitre D'
Norwegian Cruise Line
08.2017 - 11.2022
Superyacht Trainings And Certification - Luxury Yachts And Fine Dining
Superyacht South Africa
Business, Tourism And Hospitality Management - Business, Tourism And Hospitality Management
Speciss College
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