TINA SINGH
Ypsilanti,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Escrow Accounting & Wire Transfer Specialist
LIBERTY TITLE AGENCY
Ann Arbor, MI
05.2010 - Current
- Responsible for Incoming & Outgoing Wires for all Liberty Title locations in Michigan and for all locations in Florida for Zing Title
- Responsible for General/Escrow/recording/underwriter’s account deposits done remotely or at branch ( I work from home since April 2020 and I take care of remote deposits from home, have check scanners and check printer at my desk)
- Responsible for all Banking related issues & queries including stop payments, retrieving check images, positive pay exceptions, handling fraudulent checks and all inquiries related to wires and checks.
- I also take care of returned/ rejected wires or checks.
- Responsible for managing and releasing Escrow Deeds on request (from 2011 to March 2020)
- Cover CFO’s responsibilities in her absence including paying Company bills, online payments, issuing employee checks & entering deposits in QuickBooks (from 2011 to March 2020)
- Reconciling Escrow account once a month (from 2011 to March 2020)
- Working on remittance reports for top 4 Underwriter’s once a month (from 2011 to March 2020)
- I describe myself as a very High-energy, positive team player with excellent work ethic, flexible and dependable at all times.
- Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement.
- We use Resware which is a highly customizable workflow automation software for the title and escrow industry.
- I jump in to help my team whenever I can and when needed. I love helping my team.
- I also help my manager with her projects including 1099.
Teller Supervisor
PNC BANK
Ann Arbor, MI
05.2007 - 05.2010
- Performed sales tracking & transactions
- Maintained CIQ Score Scheduling for Training
- Managed behind teller line coaching
- Performed Signature Card Verification
- Certified to Open New Consumer Accounts
- Maintained & achieved credit card sales goal every month
- Obtained Premiere choice award with PNC Achieving awards for top sales
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Reviewed operational and security reports to identify possible hazards or security breaches.
- Counted cash drawers and made bank deposits.
- Promoted bank's products and services by consistently cross-selling to customers.
- Researched and resolved customer issues on personal savings, checking and line of credit accounts.
- Examined tellers' reports of daily transactions for accuracy.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Sales Associate Specialist
MACY'S, STORE
Ann Arbor, MI
05.2006 - 07.2007
- Managed sales floor & handled all cash transactions
- Process customer returns, answers questions about merchandise, and manage exchanges
- Respond to service inquiries and coordinate resolutions with management and floor associates
- Tracked & achieved my sales goals
- Maintained & achieved credit card sales goal every month
- Provided best customer service by being knowledgeable of what I sold & passionate about my job
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Informed customers of current store promotions to encourage additional sales purchases.
Lead Flight Attendant
JET AIRWAYS
New Delhi, India
02.2001 - 10.2005
- Asia’s best and fastest Cabin Crew
- Obtained continuous training to be part of best cabin crew
- Managed and built strong and friendly customer relations while providing best customer service in flight
- Always performed all my Inflight duties with great dedication & passion
- Always got recognized for being very compassionate and humble
- High-energy, positive team player with an excellent work ethic, flexible and dependable
- Demonstrated capacity to work effectively with difficult personality types
- Able to quickly learn and clearly communicate regulatory guidelines
- Awarded 5 times as employee of the month for going above and beyond
- Ensure safety and comfort of customers onboard aircraft.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Completed pre-flight safety, passenger, and inventory checks.
- Responded to passenger and mechanical emergencies following guidelines and training.
- Dealt with disruptive passengers according to federal and company requirements.
Teller Associate
ICICI BANK
New Delhi, India
01.1999 - 01.2001
- Managed and handled all cash transactions
- Informed customers about various bank products
- Provided account status data whenever requires and handled phone inquiries
- Maintained & achieved credit card sales goal every month
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Processed customer transactions promptly, minimizing wait times.
Education
Diploma -
NATIONAL INSTITUTE OF INFO TECH (NIIT)
Bachelor of Arts (BA) - undefined
GED: Diploma - Human Resource
Delhi University
2002
Skills
- Extravagance and Fraud Detection
- Problem Solving
- Flexible and Adaptable
- Positive Team Player
- Effective and Professional Communication
- Intuit QuickBooks
- Critical Thinking and Analysis
- Attention to Detail
- Account Reconciliation
- Active Learning
- Time Management
Timeline
Escrow Accounting & Wire Transfer Specialist
LIBERTY TITLE AGENCY
05.2010 - Current
Teller Supervisor
PNC BANK
05.2007 - 05.2010
Sales Associate Specialist
MACY'S, STORE
05.2006 - 07.2007
Lead Flight Attendant
JET AIRWAYS
02.2001 - 10.2005
Teller Associate
ICICI BANK
01.1999 - 01.2001
Diploma -
NATIONAL INSTITUTE OF INFO TECH (NIIT)
Bachelor of Arts (BA) - undefined
GED: Diploma - Human Resource
Delhi University