Tinayah Spencer
Fayetteville,NC
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Amazon
Fayetteville, NC
02.2021 - 12.2024
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Resolved customer complaints promptly and efficiently.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Contacted customers about potential service upgrades, new services and account changes.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
Ashley Chapel Educational Center
Rockingham, NC06-2021
Skills
- Complaint resolution
- Scheduling
- Account updating
- Follow-up skills
- Product and service solutions
- Product knowledge
- Critical thinking
- Service standard compliance
- Clerical support
- Sales closing
- Team collaboration
- Typing proficiency
- Customer relationship management (CRM)
- Call center procedures
- Adaptive team player
- Decision-making
- Key holder experience
- Grammar
- Research
- Call center experience
- Multi-line phone talent
- Microsoft office expertise
- Report creation
- Schedule mastery
- Conflict resolution
- Account management
- Money handling
- Data entry
- Customer service
- Appointment scheduling
- Adaptability and flexibility
- Positive and professional
- Complaint handling
- Problem resolution
- Client relations
- Customer satisfaction measurement
- Computer proficiency
- Receiving support
- Shipping and receiving
- Order fulfillment
- Customer education
- Typing [number] wpm
- Empathy and patience
- Customer relations
- Quality control
Timeline
Customer Service Representative
Amazon
02.2021 - 12.2024
High School Diploma -
Ashley Chapel Educational Center