Tinera Sterling
Columbia,Maryland
Summary
Experienced remote Office Manager and Administration Professional with strong background in data entry, scheduling, financial and clerical skills. Excelling in customer service, written, oral and organizational skills. Reliable, effective time-management and problem-solving skills, uses independent decision-making and sound judgment to positively impact company.
Overview
25
25
years of professional experience
Work History
Remote Office Manager
Sterling Stars Basketball Academy
08.2019 - Current
- Supported department heads in accomplishing their goals through diligent administrative assistance such as data entry, inbound/outbound calls, emails, financial report generation.
- Managed and maintained scheduling and coordination of all appointments to ensure smooth operations and minimal conflicts.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and client records.
- Provided exceptional customer service when addressing client inquiries/concerns and to promote loyalty via phone calls and email correspondence.
- Streamlined office operations, document handling and processing, reducing turnaround time for client inquires and requests by implementing efficient filing systems and organizational strategies and implementing a centralized digital messaging platform.
- Conducted regular inventory assessments of office supplies and promotional items to proactively prevent stock shortages.
Remote Office Manager
Critical Link Associates, Inc.
08.2000 - 07.2019
- Coordinated and managed scheduling of round-the-clock hospital requests for Respiratory Therapist (RT) care.
- Assisted in RT recruitment process, conducting interviews, managed RT healthcare records and certifications.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
Bachelor of Science - Mathematics
Fayetteville State University
Fayetteville, NC12-1999
Skills
- Customer service
- Office management
- Data entry
- Scheduling and calendar management
- Administrative support
- Financial/Credit and collections
- Professional and courteous
- Problem resolution
- Decision-making
- Computer skills
- Travel coordination
- Organizational skills
Timeline
Remote Office Manager
Sterling Stars Basketball Academy
08.2019 - Current
Remote Office Manager
Critical Link Associates, Inc.
08.2000 - 07.2019
Bachelor of Science - Mathematics
Fayetteville State University
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