Tinijia Taylor
Saint Louis ,MO
Summary
Experienced and patient Access Representative with a strong understanding of hospital procedures and insurance requirements. Skilled in ensuring efficient patient flows through quick check-ins, payment processing, and coverage verifications. Highly organized multitasker with excellent time management and problem-solving skills. Proficient in the Epic work system, ready to contribute to a dynamic healthcare environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
SSM DePaul Urology
Bridgeton, MO
08.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Ordered urinalysis tests, scans and other tests to accurately diagnose urinary issues.
Patient Access Representative
Mercy Hospital St.Louis
Creve coeur, MO
03.2021 - 08.2023
- Enhanced patient experience throughout all patient interactions and maintained compliance with all HIPAA regulations to safeguard patient privacy.
- Verified insurance eligibility and obtained referral authorizations for designated accounts.
- Maintained current information to advise patients on available services and community resources.
- Communicated with physicians and medical providers regarding clinical clarifications to facilitate requests.
Cashier
Panda Express
Brentwood, MO
05.2019 - 08.2020
- Balanced cash drawer at beginning and end of each shift.
- Maintained clean, organized, and well-stocked checkout areas.
- Worked with customer service leaders and managers to meet customer needs.
- Engaged with customers while completing cash register transactions.
- Kept customers happy by quickly processing payments and bagging purchases.
- Rang up customer items quickly and accurately using POS system.
Sales Associate
The Children's Place
St.Louis, MO
09.2018 - 01.2019
- Resolved customer concerns using strong communication and conflict management skills.
- Helped customers navigate store, complete sales and process returns.
- Developed customer base by delivering consistent customer service.
- Maintained a calm demeanor and managed issues professionally and according to company standards.
- Demonstrated selling experience in a fast paced, service oriented retail setting.
Education
Saint Louis School of Phlebotomy
Saint Louis MO04.2024
Highschool Diploma - undefined
Carnahan Highschool of the future
St.Louis, MO05.2020
Skills
- Insurance verification
- Patient identity verification
- HIPAA compliance
- System updating
- Appointment scheduling
- Prior Authorizations
- Patient scheduling
- Medical terminology knowledge
- Clinical documentation
- Direct patient care
- Specimens collection and processing
Certification
Medical Assistant
Timeline
Medical Assistant
SSM DePaul Urology
08.2023 - Current
Patient Access Representative
Mercy Hospital St.Louis
03.2021 - 08.2023
Cashier
Panda Express
05.2019 - 08.2020
Sales Associate
The Children's Place
09.2018 - 01.2019
Highschool Diploma - undefined
Carnahan Highschool of the future
Saint Louis School of Phlebotomy