Tinique Mackey
Griffin,GA
Summary
Strong problem-solving abilities and excellent communication skills drive team success and positive results. Committed to tackling new challenges and advancing organizational objectives with dedication. Eager to learn and adapt in dynamic environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Personal Loan Specialist
OneMain Financial
Griffin, GA
09.2024 - Current
- Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
- Educated borrowers on available loan options, empowering them to make informed decisions about their financial future.
- Improved loan approval rates by conducting thorough applicant evaluations and credit assessments.
- Participated in ongoing professional development opportunities, staying current on best practices in the lending industry.
- Ensured compliance with federal regulations and company policies throughout all stages of the loan process.
Customer Care Representative Enterprise
MSC Industrial Supply
Mableton, GA
01.2012 - 06.2024
- Processed orders, prepared quotes, and handled customer inquires through calls, emails, and chat, ensuring efficient resolution of issues and high-quality service delivery.
- Provided technical support and guidance to customers and colleagues, contributing to improved product understanding and more efficient order processing.
- Collaborated with Account Manager to support sales solutions, customer retention, and revenue growth initiatives.
- Utilized third-party purchasing portals and worked with Credit and ITB2B teams to optimize order processing and reduce the frequency of invoice rejections.
Education
No Degree - Business Administration and Management
Strayer University
Stonecrest, GASkills
- Loan origination and structuring
- Risk management and evaluation
- Collections expertise
- Loan closing and modification
- Customer service excellence
- Goal orientation
- Organizational skills
- Verbal and written communication
- Multitasking abilities
- Familiarity with AS400, WebSOE, Salesforce, Oceana, and QuickBooks
Certification
- Certified Notary
- Licensed Insurance Resident Agent
Timeline
Personal Loan Specialist
OneMain Financial
09.2024 - Current
Customer Care Representative Enterprise
MSC Industrial Supply
01.2012 - 06.2024
No Degree - Business Administration and Management
Strayer University