Tinisha Darling
Walmart
Columbus,OH
21
years of professional experience
Dynamic professional with proven expertise in customer service at Walmart, excelling in active listening and critical thinking. Successfully enhanced customer satisfaction by resolving concerns efficiently and accurately processing transactions. Adept at data entry, consistently achieving over 95% accuracy. Skilled in adapting to diverse environments, driving positive outcomes through effective communication and problem-solving.
Work History
Customer Service Representative
3 Years- Assisted customers with questions, purchases, and product location throughout store.
- Processed returns, exchanges, and refunds following company policies and payment procedures.
- Resolved customer concerns professionally while maintaining positive service experience.
- Operated point-of-sale systems to complete transactions accurately and efficiently.
Shopper
2 Years 7 Months- Selected groceries and household items accurately using mobile app guidance and store navigation.
- Reviewed customer preferences to identify suitable substitutions for unavailable products.
- Communicated order updates and item issues clearly through in-app messaging.
- Packed perishable and fragile items carefully to preserve quality during delivery.
Home Health Aide
5 Years 6 Months- Provided personal care assistance, including bathing, grooming, dressing, and toileting support.
- Monitored client health changes and reported concerns to nursing staff promptly.
- Assisted with medication reminders, following care plans and client-specific instructions.
- Prepared nutritious meals and supported feeding needs according to dietary guidelines.
Travel Agent
11 Years 4 Months- Booked domestic and international travel arrangements using reservation systems and supplier portals.
- Advised travelers on itinerary options, fares, policies, and required documentation.
- Resolved booking changes, cancellations, and schedule disruptions with prompt customer support.
- Processed reservations accurately while verifying passenger details and travel preferences.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Timeline
Customer Service Representative
Walmart
11.2023 - CurrentRead More
Shopper
Instacart
01.2020 - 08.2022Read More
Home Health Aide
Signature Care
07.2014 - 01.2020Read More
Travel Agent
Affinion Group
03.2006 - 07.2017Read More
Marion Franklin High School
High School Diploma
Read More