Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tiny Martin

Fort Worth,TX

Summary

Dynamic customer service professional with experience at Walmart.com, adept at enhancing customer satisfaction through active listening and critical thinking. Proven track record in streamlining processes and training new hires, while proficient in Microsoft tools to improve efficiency. Committed to building strong relationships and delivering exceptional service.

Work History

Customer Service Representative

Walmart.com
2023 - 2024
  • Resolved customer inquiries via phone, email, and chat to enhance satisfaction and loyalty.
  • Processed returns and exchanges efficiently, ensuring adherence to company policies.
  • Collaborated with team members to streamline order fulfillment processes, improving overall efficiency.
  • Trained new hires on customer service protocols and systems for consistent service delivery.

Administrative Assistant

Unified Government of Wyandotte County
1997 - 2009
  • Supported daily office operations by managing schedules and coordinating appointments.
  • Assisted in preparation of meeting agendas and minutes for efficient communication.
  • Developed filing systems to enhance document organization and retrieval processes.
  • Maintained office supplies inventory, ensuring timely procurement and availability.
  • Implemented new software tools to streamline administrative processes and improve efficiency.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Associate of Arts - IT Network Security

Kansas City, Kansas Community College
Kansas City, KS

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Microsoft

Timeline

Customer Service Representative

Walmart.com
2023 - 2024

Administrative Assistant

Unified Government of Wyandotte County
1997 - 2009

Associate of Arts - IT Network Security

Kansas City, Kansas Community College

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Tiny Martin