Tiny Sebastian
Garden City
Summary
Experienced operations and vendor management professional with 10+ years of expertise in overseeing third-party service providers, ensuring compliance, performance, and cost efficiency within a regulated financial environment. Skilled in leading teams, developing training programs, and implementing process improvements that drive productivity and strengthen organizational performance. Demonstrated ability to build strong relationships with external partners, identify performance trends, and implement strategic solutions that enhance service quality and operational effectiveness. Recognized for promoting a culture of accountability, professional growth, and continuous improvement.
Overview
19
19
years of professional experience
Work History
Director of Recovery Operations
Trynity Financial Services
Genoa, NV
11.2025 - Current
- Streamlined operational processes, resulting in increased efficiency and reduced turnaround times for client servicing requests.
- Developed training programs focused on best practices in repossession and recovery operations, elevating team expertise and performance levels.
- Developed high-performing team by providing mentorship, guidance, and opportunities for professional growth.
- Oversaw client engagement and communication strategies for effective impound repossession management.
Repossession Contractor Network Supervisor
Credit Acceptance Corporation
Southfield, MI
07.2016 - 09.2025
- Managed Credit Acceptance Corporation’s operational relationship with third party repossession contractors, to ensure they were performing in accordance with contractual expectations and representing Credit Acceptance professionally, compliantly, and cost-effectively.
- Led a team of 6 repossession contractor coordinators and developed individual and team performance by monitoring calls, conducting audits, and reviewing daily reporting to identify trends and opportunities.
- Trained and coached contractor coordinators on effective prospecting, negotiation and contractor management techniques to help maintain a network of Repossession Contractors that cost- effectively and compliantly repossess vehicles.
- Promoted a company culture that encouraged stellar performance and high morale by conducting bi-monthly one on one meetings, facilitated regular learning and development trainings, leveraging best practices, and completing quarterly performance evaluations.
- Enhanced company operational procedures by identifying process improvement opportunities, providing feedback to leadership on possible solutions to address the identified opportunities and effectively communicated any changes to coordinators.
- Oversaw contractor network performance and compliance by conducting site inspections twice a year and performing compliance reviews to ensure that contractors were legally compliant with service accounts for Credit Acceptance.
- Monitored and audited vendor-related complaints for compliance with contractual obligations
- Ensured that repossession costs remain in line with company budgeting by continuously monitoring, reporting, identifying cost savings opportunities, and negotiating rates with Repossession Contractors
- Developed and executed comprehensive training materials and programs.
- Coordinated and managed recruitment tables at various association meetings to network prospective and current repossession agents
- Actively recruited, interviewed, selected and trained new employees.
Repossession Contractor Coordinator
Credit Acceptance Corporation
Southfield, MI
10.2015 - 07.2016
- Responsible for prospecting, recruiting, and managing a portfolio of Repossession Contractors to service all repossessions for the company and ensured they were performing in accordance with contractual expectations.
- Oversaw 30 Repossession Contractors over 5 states and conducted monthly meetings to discuss compliance and performance issues, as well as metrics & reported findings and cost savings opportunities.
- Review Repossession Contractor complaints on a weekly basis and followed-up with the Repossession Contractors to gather additional facts, additionally partnering with internal Credit Acceptance departments to resolve complaints.
- Completed initial and annual due diligence reviews of Repossession Contractors to ensure that they understood and were capable of complying with consumer financial protection laws.
- Communicated contractor issues with team leadership and devised ways of improving the contractor experience, including resolving problems and complaints, and expanding network accounts.
- Audited invoice files from Repossession Contractors to ensure timely payment and corresponded with repossession contractors to address car auction inventory discrepancy.
Coordinator of Student Life, Greek Affairs and Student Activities
Dean of Students Office - Wayne State University
Detroit, MI
01.2007 - 08.2015
- Oversaw Greek lettered organizations and provided strategic direction and leadership for day- to-day development and implementation of various campus events and programs such as leadership experiences, academic endeavors and advocacy promotion.
- Advised 26 social Greek organizations and guided them in the coordination events, for instance, the formal recruitment process for the Panhellenic Council and intake processes for the National Panhellenic Council & the Multicultural Greek Council.
- Collaborated with 350+ student organizations on the coordination of small and large-scale department and University events, including supervising students & volunteers and liaising with various campus student life departments.
- Managed an annual student programming board budget of $100K and worked with student organization advisors, off campus vendors, and local law enforcement to ensure all Student Activities program executed successfully and without liability.
- Utilizing the student life’s activities model, developed educational, recreational, social, and cultural programs which focused on inclusivity and encouraged diverse engagement by university students, staff, and the local community.
- Spearheaded the coordination of the LGBTQA Ally Training Program for faculty and staff which increased the number of trained allies and created additional safe spaces for the LGBTQ community at the university.
- Collaborated with Orientation office to coordinate the registrations of 200+ student organizations and support offices and departments around campus to promote their services to the incoming students.
Education
Masters - Reading Language and Literature
Wayne State University
Detroit, MI01-2014
Bachelors of Science - Elementary Education
Wayne State University
Detroit, MI01-2006
Skills
- Performance Coaching & Evaluation
- Legal & Regulatory Adherence
- Workshop & Seminar Facilitation
- Google Workspace (Docs, Sheets, Slides)
- Virtual Collaboration Tools (Zoom, Slack, MS Teams)
- Internal & External Audit Management
Timeline
Director of Recovery Operations
Trynity Financial Services
11.2025 - Current
Repossession Contractor Network Supervisor
Credit Acceptance Corporation
07.2016 - 09.2025
Repossession Contractor Coordinator
Credit Acceptance Corporation
10.2015 - 07.2016
Coordinator of Student Life, Greek Affairs and Student Activities
Dean of Students Office - Wayne State University
01.2007 - 08.2015
Bachelors of Science - Elementary Education
Wayne State University
Masters - Reading Language and Literature
Wayne State University