TIONA WHITE
PITTSBURGH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ability to learn new tasks or skills and master them. Willingness to work alone or in a team. Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in bustling establishments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Shorty's (Waterfront)
Homestead
05.2024 - Current
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Greeted guests and provided menus.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Ophthalmic Technician II
UPMC Vision Institute
Pittsburgh
09.2021 - Current
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries
- Measured intraocular pressure using Goldman and Tonopen tonometry process
- Instilled anesthetic drops and assisted in laser treatments and minor procedures
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations
Team Lead
UPMC
Pittsburgh
09.2018 - 09.2021
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Coached team members in techniques necessary to complete job tasks
- Worked different stations to provide optimal coverage and meet production goals
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards
Host/Expo
UPMC Montefiore
Pittsburgh
11.2015 - 09.2018
- Built and established positive relationships with patrons, team members and supervisors
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
Education
HIGH SCHOOL DIPLOMA -
Propel Andrew St. High School
Munhall, PA06.2015
Skills
- Ophthalmology Testing
- Retinal Procedures
- Medical History
- Lens Prescription
- Order Entry
- Event Planning
- Hospitality
- Cash Handling
- Active Listening
- Customer Service
- Patient Care
- Time management
Certification
Certified Opthalmic Assistant
IJCAHPO May 2023
Certified Refractionist
UPMC July 2022
Server/Seller Training
Ramp July 2023
ServSafe Certification
ServSafe Nov 2020-Nov 2025
Languages
Spanish, Proficient
Timeline
Server
Shorty's (Waterfront)
05.2024 - Current
Ophthalmic Technician II
UPMC Vision Institute
09.2021 - Current
Team Lead
UPMC
09.2018 - 09.2021
Host/Expo
UPMC Montefiore
11.2015 - 09.2018
HIGH SCHOOL DIPLOMA -
Propel Andrew St. High School