Summary
Overview
Work History
Education
Skills
Certification
Frost Bank Certification
Timeline
Generic

Tionda Jacobs

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Transporter

Amazon
10.2023 - Current
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.

Retail Order Picker

Target
09.2022 - 09.2023
  • Reduced order processing time by collaborating with team members to prioritize tasks and share responsibilities.
  • Ensured compliance with company policies regarding product handling, reducing instances of damaged goods or loss due to mishandling.
  • Assisted supervisors in identifying discrepancies in inventory counts to ensure accurate stock levels.
  • Communicated effectively with coworkers, providing clear instructions on task priorities and updates on progress.
  • Enhanced customer satisfaction with timely order fulfillment and accurate product selection.

Customer Service Cashier

Quick Trip
05.2022 - 01.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.

Customer Service Representative

LEI Home Enhancement
05.2022 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

High School Diploma -

Amon Carter Riverside High School
Fort Worth, TX
06-2022

Skills

  • Customer service
  • Excellent communication
  • Problem resolution
  • Attention to detail
  • Teamwork and collaboration
  • Active listening
  • Multitasking
  • Heavy lifting
  • Customer satisfaction measurement

Certification


  • Basic Accounting Skills Certificate – Various accredited educational institutions.
  • Financial Counseling Certification – National Endowment for Financial Education.

Frost Bank Certification

I receive the Frost bank certification in my senior year of high school in my Ap fiance coarse my class got to learn and work hand by hand with real Frost Bank associates teaching my class about banking and how to prepare for interviews and more it was a great coarse.

Timeline

Transporter

Amazon
10.2023 - Current

Retail Order Picker

Target
09.2022 - 09.2023

Customer Service Cashier

Quick Trip
05.2022 - 01.2023

Customer Service Representative

LEI Home Enhancement
05.2022 - 10.2022

High School Diploma -

Amon Carter Riverside High School

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Tionda Jacobs