Tionge Claire Ndhlovu
Germantown
Summary
Energetic and adaptable professional with strong leadership and organizational skills, deep understanding of business operations and financial management. Expertise in strategic planning, team coordination, driving growth and efficiency, cultivating positive workplace culture. Experienced in strategic planning, team leadership, operational excellence, forward-thinking approach to propel business growth, streamline processes. Proven track record of fostering collaborative environments, delivering measurable results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager
Jersey Mike's Subs
04.2025 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant manager
Jersey Mike's subs
10.2023 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Crew Member
Jersey Mike's Subs
08.2022 - 09.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Seneca Valley High School
Germantown, MD06.2023
Associate of Applied Science - Computer Information Systems
Montgomery College
05-2026
Skills
- Leadership
- Teamwork
- Management
- Operations
- Customer Service
- Time Management
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
- Inventory control
- Customer relationship management
- Goal setting
LANGUAGES
English
Certification
- Servsafe
- Servsafe allergen
Timeline
General Manager
Jersey Mike's Subs
04.2025 - Current
Assistant manager
Jersey Mike's subs
10.2023 - 03.2025
Crew Member
Jersey Mike's Subs
08.2022 - 09.2023
High School Diploma -
Seneca Valley High School
Associate of Applied Science - Computer Information Systems
Montgomery College
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