Tionna Cole
St Louis,MO
Summary
Professional healthcare provider with strong skills in patient care, vital signs monitoring, and hygiene assistance. Demonstrates exceptional teamwork, ensuring smooth operations and adaptability to changing needs. Reliable and focused on achieving results through compassionate patient interactions and effective communication. Prepared to contribute positively to healthcare teams and patient outcomes.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Charter Communications, Spectrum
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Caregiver
Surety Home Care
12.2023 - 03.2025
- Facilitated personal grooming and hygiene routines for patients.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Ensured hygienic conditions through regular bed-making and sheet replacement.
Nursing Assistant
Heaven Sent Healthcare
10.2019 - 03.2023
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
DSP
Austen Dooley
11.2019 - 05.2021
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Changed sheets to ensure a hygienic environment for patients.
Education
Patient Care Tech
St Louis College of Health Careers
St Louis, MO05.2017
High School Diploma -
Hazelwood Central Senior High
Hazelwood, MO06.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Follow-up skills
- Appointment scheduling
- Documentation
- Microsoft PowerPoint
Timeline
Customer Service Representative
Charter Communications, Spectrum
02.2024 - Current
Caregiver
Surety Home Care
12.2023 - 03.2025
DSP
Austen Dooley
11.2019 - 05.2021
Nursing Assistant
Heaven Sent Healthcare
10.2019 - 03.2023
Patient Care Tech
St Louis College of Health Careers
High School Diploma -
Hazelwood Central Senior High
Similar Profiles
Tyler HendersonTyler Henderson
Regional Connectivity Specialist at Charter Communications, SpectrumRegional Connectivity Specialist at Charter Communications, Spectrum
Anthony SmithAnthony Smith
Customer Service Representative Video Repair Lead at Charter Communications, SpectrumCustomer Service Representative Video Repair Lead at Charter Communications, Spectrum
Keshawn MoutonKeshawn Mouton
Cust Svc Billing at Charter Communications, SpectrumCust Svc Billing at Charter Communications, Spectrum
Chelsea Ganer-LohChelsea Ganer-Loh
Maintenance Technician III at Charter Communications, SpectrumMaintenance Technician III at Charter Communications, Spectrum
Devon ReeseDevon Reese
Front Desk Receptionist at Planet FitnessFront Desk Receptionist at Planet Fitness