Tionna Patilla
Columbus ,OH
Summary
- Bravo Zulu
- Purple Promise Award x2
- Operations Supervisor of the Month x3
- Created document for Policy SEC-010
- Reynoldsburg High School Encore Impact Award
- Ohio Media School Core Values Award
- Ohio Media School Passion Award
- Ohio Media School Integrity Award
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Supervisor
FedEx Ground
10.2022 - Current
- Facilitated scheduling to optimize team productivity.
- Supported inventory management by tracking stock levels and organizing supplies.
- Learned safety protocols to ensure compliance with operational standards.
- Contributed to process improvements by providing feedback on workflow efficiency.
- Collaborated with team members to resolve operational issues promptly.
- Interceded between employees during arguments and diffused tense situations.
- Resolved issues through active listening and open-ended questioning.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Tracked attendance through Microsoft applications.
Merchandise Handler
Limited Brands Inc.
08.2021 - 03.2022
- Operated standup pallet jack to transport merchandise efficiently.
- Assisted in inventory management, ensuring accurate stock levels through regular counts.
- Collaborated with team members to streamline loading and unloading processes.
- Maintained a clean and organized workspace to enhance safety standards.
- Optimized packing procedures, contributing to faster order processing times.
- Pre-assembled containers to be easily selected by packing associates.
- Managed timely and effective replacement of damaged or missing products.
- Followed orders precisely for correct items, sizes and quantities.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Sales Associate
Sam’s Club
11.2019 - 07.2021
- Enhanced customer satisfaction through personalized service and product recommendations.
- Managed inventory levels, ensuring optimal stock availability and organization.
- Developed expertise in point-of-sale systems, facilitating efficient transaction processing.
- Trained new staff on sales techniques and customer engagement strategies.
- Implemented visual merchandising standards to improve product displays and customer experience.
- Collaborated with team members to achieve monthly sales targets consistently.
- Resolved customer inquiries and complaints promptly, maintaining positive relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Radio And Television Broadcasting
Ohio Media School
Columbus, OH07.2018
High School Diploma -
Reynoldsburg High School
Reynoldsburg, OH05.2017
Skills
- Performance monitoring/Task delegation
- Staff supervision
- Safety oversight
- Employee development
- Communication Skills
- Quality assurance
- Scheduling coordination
- Data analysis
- Incident reporting
- Microsoft applications
- Typing
- Record Keeping
- Multitasking
Certification
- Tugger Certification
- Golf Cart Certification
- CPR/AED Certification
Timeline
Operations Supervisor
FedEx Ground
10.2022 - Current
Merchandise Handler
Limited Brands Inc.
08.2021 - 03.2022
Sales Associate
Sam’s Club
11.2019 - 07.2021
Radio And Television Broadcasting
Ohio Media School
High School Diploma -
Reynoldsburg High School