Tionna Wentz
Las Vegas,NV
Summary
Accomplished professional with extensive experience driving ancillary sales enablement, revenue growth, and customer success strategy, encompassing the implementation and management of comprehensive programs. Effective cross-functional strategist who deploys results-driven leadership, collaboration, and communication skills to develop high-performing teams, meet all metrics, and direct thorough learning and training initiatives. Forward-thinking innovator who uses a keen awareness of industry trends and data-driven insights to optimize processes, maximize revenue, drive business growth and customer satisfaction, and scale to hit moving targets.
Overview
8
8
years of professional experience
Work History
Senior Director, Ancillary Sales – North America
Hertz
01.2022 - Current
- Oversee ancillary sales for North America, encompassing data analysis, partnerships for stakeholders, the management of a 35-person team, and driving results to meet business planning objectives
- Manage incentive planning and goal setting, own recognition and sales accountability programs, and oversee product management and pricing
- Created and deployed standardized incentive, coaching, accountability, recognition, and sales enablement programs, driving a 23.34% sales yield improvement from 2019 to 2022 and a 5% YOY improvement in 2023
- Delivered $1.1B in sales revenue in 2022, returning the company to pre-covid levels, and $1.3B in 2023, representing the highest sales revenue in the company’s history and a 14.5% YOY improvement
- Direct sales training and enablement for ~8K employees comprising frontline employees and managers, allowing for the internal growth and development of staff members
Director, Ancillary Sales – Western Division
Hertz
07.2020 - 12.2021
- Developed strong partnerships with key stakeholder teams to align on standardized goals, strategies, and procedures
- Key contributor with compensation team to create effective incentive plans driving YOY revenue and yield growth
Director, Ancillary Sales – South West Region
Hertz
10.2018 - 07.2020
- In the roles of Southwest Region Director and Western Division Director, delivered a $10M YOY increase in ancillary sales revenue in 2019, representing a 7.9% improvement over the prior year; achieved highest sales yield numbers in all regions with the highest YOY growth
- Created and launched standardized region-wide coaching, sales, training, and accountability initiatives, covering eight states in the Southwest region, and later covering 20 states in Western Division
- Created point of sales material/sales collateral in partnership with the Marketing department to help increase sales conversions
Director, Learning and Development – US Division
Hertz
01.2017 - 01.2018
- Implemented employee training programs, improving team skills and fostering culture of continuous learning and development.
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Optimized existing e-learning courses by incorporating interactive multimedia elements to enhance user experience.
- Streamlined onboarding processes for new hires, resulting in reduced time to productivity.
- Evaluated the effectiveness of training programs using key performance indicators and adjusted content as needed.
Education
Bachelor of Arts - Organizational Communication
Washington State University
Pullman, WA12-2009
Skills
- Sales Operations
- Sales Enablement Programs
- Sales & Revenue Growth
- Key Performance Metrics
- Process Implementation & Optimization
- Cross-Functional Collaboration
- Strategic Partnerships
- Stakeholder Relations
Timeline
Senior Director, Ancillary Sales – North America
Hertz
01.2022 - Current
Director, Ancillary Sales – Western Division
Hertz
07.2020 - 12.2021
Director, Ancillary Sales – South West Region
Hertz
10.2018 - 07.2020
Director, Learning and Development – US Division
Hertz
01.2017 - 01.2018
Bachelor of Arts - Organizational Communication
Washington State University
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