Tiovanni Winfield
Kathleen,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Economic Support Specialist
GA Department Of Human Services
09.2023 - Current
- Increased team productivity through effective communication, sharing best practices, and providing ongoing feedback to colleagues.
- Determined correct services and program resources for individual needs.
- Looked for signs of fraud and reported cases to fraud coordinator and investigators.
- Ensured compliance with program rules and regulations by conducting thorough audits of client files and benefit determinations.
- Improved efficiency in case management by maintaining organized records of client interactions and updates on their progress towards selfsufficiency.
Customer Service Representative
Wellcare Healthcare
11.2022 - 08.2023
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
Data Entry Specialist
Perdue Farms, Inc
09.2020 - 10.2022
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Identified data entry errors and reported to necessary departments.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Communicated with production team members about quality issues.
- Recorded inspection and test results on data sheets.
Retail Associate
Citi Trends
09.2018 - 10.2019
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed cash register after end of shift to balance and record accurate transactions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Inventory Specialist
Retail Grocery Inventory Services
01.2016 - 02.2018
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Performed data entry and completed proper paperwork.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Monitored and adjusted inventory levels to meet customer needs and demands.
Education
College Diploma - Culinary Arts
Helms College
07.2020
High School Diploma - General
Northside High School
05.2016
Skills
- Microsoft Excel/Word/Office
- KPI Tracking
- Data Input
- Active Listening
- Customer Experience
- Error Identification
Timeline
Economic Support Specialist
GA Department Of Human Services
09.2023 - Current
Customer Service Representative
Wellcare Healthcare
11.2022 - 08.2023
Data Entry Specialist
Perdue Farms, Inc
09.2020 - 10.2022
Retail Associate
Citi Trends
09.2018 - 10.2019
Inventory Specialist
Retail Grocery Inventory Services
01.2016 - 02.2018
College Diploma - Culinary Arts
Helms College
High School Diploma - General
Northside High School