Open To Work
Tiphani Burrell
Charlotte,NC
Summary
Dynamic healthcare support professional skilled in optimizing patient services and administrative workflows. Proven ability to manage high-volume communications, schedule appointments effectively, and ensure compliance with financial protocols, all while maintaining a focus on delivering exceptional patient care.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Server
Great Wolf Lodge
Charlotte, NC
11.2013 - Current
- Boosted guest satisfaction through high-quality service in fast-paced hospitality environment.
- Coordinated multiple table orders and guest needs while maintaining accuracy and professionalism.
- Ensured welcoming atmosphere by facilitating prompt communication with guests to resolve issues.
- Fostered operational efficiency by collaborating with team members to achieve service excellence.
- Worked closely with kitchen staff to synchronize meal delivery and accommodate special requests.
Teller I / Teller II
Uwharrie Bank
Charlotte, NC
12.2023 - 12.2025
- Managed account transactions and balanced cash drawers, providing assistance to staff with various closing tasks to maintain workflow integrity.
- Monitored daily cash transactions and ensured compliance with financial protocols for accuracy and reliability.
- Implemented verification processes for identification and account information, ensuring regulatory compliance and enhancing security.
- Resolved customer inquiries and concerns, fostering positive experiences through professional interactions.
- Addressed client account inquiries, ensuring high-quality service and establishing rapport through effective communication.
- Managed high-volume phone and email communications, providing prompt support to improve customer satisfaction.
- Conducted data entry and documentation activities to support accurate financial reporting.
- Demonstrated ability to manage multiple responsibilities simultaneously while maintaining precision and promoting strong interpersonal communication.
Manager/ Administrative Coordinator
Spectrum Eye Care
Charlotte, NC
03.2021 - 2023
- Coordinated front-office activities, focusing on effective scheduling and support for healthcare providers in a bustling optometric environment.
- Executed insurance eligibility verification, payment processing, and meticulous maintenance of financial and patient documentation.
- Facilitated communication across multiple channels to enhance patient experience and support.
- Guided new staff through office procedures to improve patient communication and optimize workflow.
- Managed scribing tasks and organized patient orders to streamline clinical workflow.
- Applied essential ICD-10, CPT, and HCPCS coding principles to maintain compliance and support effective billing practices.
- Conducted thorough reviews of charts and provider notes to support accurate coding practices for procedures and diagnoses.
Optometric Technician
Spectrum Eye Care
11.2020 - 03.2021
- Administered a range of diagnostic tests, including visual fields and retinal imaging, to facilitate accurate patient evaluations.
- Collaborated with providers to update patient flow charts and enhance clinical documentation accuracy, improving care delivery.
- Conducted thorough verification of insurance benefits and managed copay collection processes to maintain operational efficiency.
- Coordinated appointment scheduling and managed high-volume phone communication to optimize patient check-in and check-out.
- Delivered sessions on testing protocols and eyewear choices, ensuring patients understood follow-up procedures.
Education
Associate of Science -
Mt. San Antonio College
Walnut, CASkills
- Customer care
- Food Safety Compliance
- Cash Register Operation
- Point of Sale Management
- Multitasking in Fast-Paced Environments
- High-volume communication
- Team collaboration
- Order Management
- Inventory Management
- Health and Safety Standards
- Fundamental accounting skills
- Strong work ethic
- Appointment coordination
- Patient support
Certification
- HIPAA Training
- EHR/EMR Systems
Timeline
Teller I / Teller II
Uwharrie Bank
12.2023 - 12.2025
Manager/ Administrative Coordinator
Spectrum Eye Care
03.2021 - 2023
Optometric Technician
Spectrum Eye Care
11.2020 - 03.2021
Server
Great Wolf Lodge
11.2013 - Current
Associate of Science -
Mt. San Antonio College