Tiphanie Valdez
Miami,Florida
Summary
Dedicated and bilingual (English/Spanish) healthcare and administrative professional seeking a part-time position where I can apply my background in patient services, administrative support, and customer care. Known for being a strong multitasker with excellent communication, time management, and organizational skills. Currently enrolled in nursing school and pursuing an Associate of Science in Nursing.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Access Associate
Patient Access Associate for University of Miami Hospital
07.2024 - 01.2025
- Collected personal and insurance information from patients or their families.
- Verified patient demographics (e.g., name, address, date of birth, etc.).
- Obtained and confirmed insurance information, including verifying coverage.
- Registered patients into the hospital’s electronic health records (EHR) system.
- Explained hospital policies, financial responsibilities, and the registration process.
- Assisted patients in completing necessary forms (e.g., consent for treatment).
- Verified insurance eligibility and benefits in real-time using online portals or phone communication with insurance companies.
- Ensured prior authorization was obtained for specific treatments or admissions when required.
- Communicated with patients regarding insurance coverage details or issues.
- Maintained patient confidentiality and complied with HIPAA regulations.
- Ensured the secure handling and sharing of patient information.
Patient Access Representative
Patient Access Representative for Baptist Health
10.2023 - 06.2024
- Scheduling & Checking patients in and out for exams
- Answering phones and providing correct information
- Coordinating patient flow, timely processing
- Maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns.
- Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations.
- Ensures patient medical records are ready for the clinic and that all pertinent billing information has been captured and accurately entered into the appropriate computer program for processing.
Test Proctor
Test Proctor in MDC Padron Campus
08.2022 - 10.2023
- Monitored exam environments to ensure adherence to testing protocols.
- Managed secure testing environments through identification verification and student information checks.
- Trained new proctors on operational procedures and examination standards.
- Prepared testing materials and set up examination rooms efficiently.
- Assisted students in navigating exam procedures and resolving inquiries.
- Enforced testing regulations to uphold fairness during assessments.
Education
Associate of Science - Registered Nurse
Miami Dade College
Miami, FL04-2026
Associates in Arts Degree -
Miami Dade College
Miami, Florida01.2024
High School Diploma -
La Progresiva Presbyterian School
Miami, Florida01.2022
Skills
- Communication skills
- Patient registration
- Organizational skills
- Microsoft Office proficiency
- Telephone etiquette
- Internet navigation
- Quick learning
- Leadership abilities
- Insurance verification
- Electronic health records management
- Time management
- Team collaboration
- Privacy compliance
- Computer literacy
Volunteer Experience
- Susan G. Komen “Race for the Cure”, 2018 - 2019
- STEM For Kids, 2019 - 2020
Accomplishments
- National Honor Society (2019–2022)
- Science National Honor Society (2019–2022)
- National Junior Honor Society (2017–2019)
- Phi Theta Kappa Member (2022 - 2024)
Certification
- Basic Life Support (BLS) – American Heart Association, Expires December, 2026
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Patient Access Associate
Patient Access Associate for University of Miami Hospital
07.2024 - 01.2025
Patient Access Representative
Patient Access Representative for Baptist Health
10.2023 - 06.2024
Test Proctor
Test Proctor in MDC Padron Campus
08.2022 - 10.2023
Associate of Science - Registered Nurse
Miami Dade College
Associates in Arts Degree -
Miami Dade College
High School Diploma -
La Progresiva Presbyterian School
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