Tiquila D Banks
Conyers,GA
Summary
General manager with a strong background in operational management and team leadership within the restaurant industry. Successfully implemented training workshops that increased employee retention and customer satisfaction. Committed to aligning departmental goals with organizational strategies through effective communication and resource management.
Overview
1
1
Certification
14
14
years of professional experience
Work History
General manager
Hardee's
Monroe, Georgia
06.2023 - Current
- Directed implementation of new technologies that improved operational capabilities and elevated customer service.
- Managed daily operations, ensuring compliance with company policies and effective resource allocation.
- Partnered with senior leadership to align departmental objectives with organizational strategic vision.
Restaurant manager
Whataburger
Gainesville, Georgia
04.2021 - 06.2023
- Oversaw daily restaurant operations, maintaining service standards and enhancing customer satisfaction.
- Managed inventory and ordering processes, reducing food waste by 20% through strategic planning and efficient resource allocation.
- Utilized point-of-sale systems to track sales and analyze trends, shaping marketing strategies and promotions.
General manager
McDonald's
Decatur, GA
08.2012 - 12.2020
- Managed daily operations to streamline workflow and enhance customer service quality.
- Conducted weekly team meetings to review performance metrics and set actionable future goals.
- Trained and mentored new staff to accelerate performance improvement and foster team cohesion.
Education
High School Diploma - Business
Southside high school
Atlanta, United States01-2003
Skills
- Operations management
- Technology implementation
- Inventory management
- Strategic planning
- Performance analysis
- Communication skills
- Customer service excellence
Certification
- ServSafe
Timeline
General manager
Hardee's
06.2023 - Current
Restaurant manager
Whataburger
04.2021 - 06.2023
General manager
McDonald's
08.2012 - 12.2020
High School Diploma - Business
Southside high school