Tira Burke
Dundee,MI
Overview
2
2
years of professional experience
Work History
Customer Service Representative
McDonald's
Dundee, MI
12.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Certificate - Phlebotomy
Phlebotomy Express
Detroit, MI12-2020
Associate of Science - Science
Monroe County Community College
Monroe, MI09-2006
Skills
- Customer Service
- Customer Relations
- Active Listening
- Problem Resolution
- Problem-Solving Abilities
- Service Upselling
- Building Rapport
- Payment Processing
Timeline
Customer Service Representative
McDonald's
12.2023 - Current
Certificate - Phlebotomy
Phlebotomy Express
Associate of Science - Science
Monroe County Community College