Tireq Morrow
Charlotte,NC
Summary
Dynamic professional with a proven track record at Spectrum, excelling in customer service and dispatch efficiency. Recognized for enhancing team collaboration and reducing errors through meticulous attention to detail. Proficient in SQL and data analysis, leveraging critical thinking to drive continuous improvement and elevate customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Billing
Spectrum
Charlotte, NC
01.2024 - 04.2025
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
- Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
- Served as a liaison between drivers, clients, and internal teams to resolve issues or concerns quickly and effectively.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Utilized customer feedback to improve customer service.
- Received new orders, prepared documentation, and assigned personnel.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
Dispatcher
Bruce Air
01.2023 - 01.2024
- Received new orders, prepared documentation, and assigned personnel.
- Provided customers with information on products and services.
- Monitored flow of paperwork and directed information to appropriate departments.
- Managed customer accounts and invoicing.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Assisted in resolving customer complaints and grievances.
- Scheduled and organized delivery routes.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
- Analyzed customer feedback and provided solutions to improve customer service.
Data Analyst
Goodwill
Charlotte, NC
09.2022 - 01.2023
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Automated routine data analysis tasks, freeing up time for more complex analysis.
- Reduced data redundancy with effective data modeling, ensuring optimal use of storage resources.
- Developed and implemented data governance policies and procedures.
- Created dashboards to monitor and track key performance indicators.
Lead Dispatcher
Clarks Trucking
Charlotte, NC
05.2017 - 05.2019
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
- Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
- Served as a liaison between drivers, clients, and internal teams to resolve issues or concerns quickly and effectively.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Utilized customer feedback to improve customer service.
- Received new orders, prepared documentation, and assigned personnel.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
Education
Criminal Justice -
Clinton College
Rock Hill, SCSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Network Security
- Risk Assessment
- Attention to detail
- Dependable and responsible
- Multitasking
- Critical thinking
- Computer skills
- Incident Response
- SQL
- Data Entry & Analysis
- Microsoft Excel
- Database Optimization
Timeline
Customer Service Billing
Spectrum
01.2024 - 04.2025
Dispatcher
Bruce Air
01.2023 - 01.2024
Data Analyst
Goodwill
09.2022 - 01.2023
Lead Dispatcher
Clarks Trucking
05.2017 - 05.2019
Criminal Justice -
Clinton College