Tirrena Campbell
Riverdale,GA
Summary
Proven Pharmacy Technician and Cashier Supervisor with a track record of enhancing efficiency and exceeding operational targets at Walmart and Chase Distributors. Skilled in medication dispensing and inventory organization, coupled with exceptional problem-solving abilities and interpersonal skills, consistently improving service quality and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician In Training
Walmart
7050 Hwy 85 Riverdale
09.2023 - Current
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Aided customers in understanding how to properly take medications.
- Provided expertise about composition of drugs.
- Completed insurance forms and billed insurance companies.
- Monitored drug interactions for customers.
- Assisted with filling of over Number prescriptions daily.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Cashier Supervisor
Chase Distributors
Antigua And Barbuda
02.2022 - 03.2023
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored areas for security issues and safety hazards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Associate Of Business Administration - Business Administration
Antigua State College
Antigua & Barbuda08.2022
Skills
- Quality control measures
- Insurance Billing
- Medication Dispensing
- Patient confidentiality
- Problem-solving skills
- Drug storage procedures
- Aseptic Techniques
- Inventory organization
- Manual and automated medication dispensing
- Knowledgeable about drug interactions
- Excellent math skills
- Effective communication skills
- Quality Control Procedures
- Team Collaboration
- Staff Development
- Outstanding interpersonal abilities
Timeline
Pharmacy Technician In Training
Walmart
09.2023 - Current
Cashier Supervisor
Chase Distributors
02.2022 - 03.2023
Associate Of Business Administration - Business Administration
Antigua State College