Tristan Alfano
Riverview,FL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Publix
Riverview, FL
01.2020 - Current
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Retention Specialist
Spectrum
Brandon, FL
05.2024 - 09.2024
- Analyzed customer data to identify trends that could be used to reduce churn rate.
- Developed and implemented customer retention strategies to increase loyalty and reduce churn.
- Assisted in the development of strategies aimed at improving long-term customer loyalty.
Sales Associate
T-Mobile
Riverview, FL
11.2023 - 04.2024
- Placed special orders or called other stores to find desired items.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Attended weekly team meetings to review performance goals and objectives.
Education
High School Diploma -
Newsome Highschool
Lithia, FL05-2020
Skills
- Account updating
- Complaint handling
- Complaint resolution
- Decision-making
- Customer satisfaction measurement
- Customer consulting
- Customer relations
- Problem-solving
- Multi-task management
- Brand representation
- In-store support
- Building rapport
Affiliations
- guitar
- soccer
- gym
Languages
English
Professional
Italian
Limited
Timeline
Retention Specialist
Spectrum
05.2024 - 09.2024
Sales Associate
T-Mobile
11.2023 - 04.2024
Customer Service Representative
Publix
01.2020 - Current
High School Diploma -
Newsome Highschool
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