Tish Marsh
Florissant,MO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Southwestern Airlines
Lambert International Airport St Louis
02.2017 - Current
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed and updated databases to handle customer data.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High-school Diploma - General Studies
Hazlewood East Highschool
Hazlewood Mo05.1992
Skills
- Business Development Understanding
- Report Preparation
- Credit Card Payment Processing
- Stocking and Replenishing
- Customer Relations
- Microsoft Excel
- Staff Training
- Managing Multiple Tasks
- Computer Proficiency
- Typing Proficiency
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Affiliations
Certified customer service Trainer
Timeline
Customer Service Representative
Southwestern Airlines
02.2017 - Current
High-school Diploma - General Studies
Hazlewood East Highschool