Tish Roberson
Atlanta,Georgia
Summary
Dynamic Sales Development Manager with a proven track record at Accenture, excelling in contract management and customer relationship management. Successfully optimized revenue streams and enhanced client engagement, driving significant business growth. Adept at data analysis and fostering trust, ensuring alignment with client needs throughout the partnership lifecycle.
Overview
10
10
years of professional experience
Work History
Sales Development Manager
Accenture
Atlanta, GA
06.2024 - Current
- Develop and maintain a positive rapport with clients from onboarding, through the life cycle of the relationship; to build trust and an accurate understanding of business needs
- Analyze data and prepare reports for quarterly business reviews, conduct and lead bi-weekly calls with clients for upcoming and ongoing projects, and provide feedback
- Responsible for all aspects of accounts from contract management, sourcing, bidding, sales, invoice verification, billing review, service requests, and escalated issues
- Travel throughout Southeast region for in-person meetings, conduct virtual meetings and cold-calling.
- Manage P&L, revenue, assets, budgets, capital and enterprise level account management.
Key Account Manager
Rubicon
Atlanta, GA
07.2019 - Current
- Manage all aspects of accounts from sales, contract management, sourcing, bidding, invoice verification, billing review, service requests, and escalated issues
- Act as a liaison between Customer Service, Circular Solutions, Data Integrity, Vendors, and Billing in managing day-to-day operations of accounts
- Prepare reports and presentations for quarterly business reviews, conduct weekly calls with corporate contact and discuss upcoming and ongoing projects, and provide feedback
- Implemented process improvements for my portfolio, and the portfolios of counterparts within the scope of the business channel
Business Development Manager
Trilogy Medwaste Services
Alpharetta, GA
05.2022 - 06.2024
- Develop and expand regulated medical waste services for start-up company, expanding to the Southeast market bringing largest deal to company valued at $6.6 million dollars
- Screen potential business deals by analyzing market strategies, deal requirements, and financials
- Closes new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations
- Strong understanding of company products or services as well as business position and competition to keep business competitive
Client Manager – National Accounts
Stericycle
Atlanta, GA
05.2016 - 07.2019
- Manage all aspects of accounts services regulated medical waste, hazardous waste, and universal waste, to ensure materials were processed by most effective method
- Developed and maintained a positive rapport with clients from onboarding, through the life cycle of the relationship; to build trust and an accurate understanding of business needs
- Act as a liaison between Customer Service, Sales, Logistics, and Billing in managing day-to-day operations of accounts
Education
BBA - Pursuit of Bachelor's in Business
Kennesaw State University
Kennesaw, GASkills
- Contract management
- Data analysis
- P&L management
- Revenue optimization
- Sales strategy
- Customer relationship management
Results
- Exceeded enterprise clients’ expectations, leading to 10-year Evergreen contract renewal
- Managed multiple accounts throughout the United States totaling annual revenue of 10.2M
- Surpassed Service Level Agreement of 92% with success rate of 98.4% on service requests
- On-board additional clients due to excellent performance and existing client referrals
- Developing a virtual training program to educate client’s employees benefiting contract
- Most recently adding 25 locations this quarter to increase annual revenue by $300K
Timeline
Sales Development Manager
Accenture
06.2024 - Current
Business Development Manager
Trilogy Medwaste Services
05.2022 - 06.2024
Key Account Manager
Rubicon
07.2019 - Current
Client Manager – National Accounts
Stericycle
05.2016 - 07.2019
BBA - Pursuit of Bachelor's in Business
Kennesaw State University