Tisha Arnold Sr Operations Manager
Greer,SC
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
29
29
years of professional experience
Work History
Sr. Health Information Operations Manager
Datavant
10.2005 - Current
- Analyze production performance metrics from daily reports to identify trends, and implement data-driven process improvements.
- Led cross-functional collaboration with Sales, Marketing, Finance, and Human Resources to drive operational efficiency and business alignment.
- Developed and executed customer service strategies to resolve complaints promptly and maintain high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding, training, and disciplinary action as necessary.
- Oversaw financial operations, including budgeting, accounting, payroll, and cost control measures, to ensure fiscal responsibility.
- Tracked and analyzed key performance indicators (KPIs) to measure operational success and identify areas for continuous improvement.
- Presented performance and productivity reports to executive leadership, providing strategic insights and recommendations for business growth.
Customer Service Manager
TeleTech Holdings
Denver, CO
04.1996 - 08.2005
- Managed all aspects of an inbound call center.
- Led a team of over 500 employees to achieve rigorous client expectations.
- Entrusted to investigate sensitive corporate complaints and deliver prompt resolution.
- Monitored and developed staff performance to ensure adherence to customer standards.
- First manager to successfully achieve client certification requirements.
- Organized client meetings to discuss their needs, objectives, and special requirements.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Additional roles performed during tenure-Training Manager, Quality Manager, and Leadership Development Consultant
Education
Credits Toward Associate Degree - Nursing
Greenville Technical College
Greenville, SCSkills
- Process Improvement
- Client Planning and Implementation Projects
- Customer Relationship Management
- Interpersonal Communication
- Call Center Operations
- Escalation resolution
- Quality Assurance
- Talent and Development
- Time Management Skills
- MS Office
- Client relations and retention
- Cross-functional collaboration
Accomplishments
- Ignite Graduate
- Presidents Club Winner
- Virtual Presentation
- Change Agility
- Personal Brand
Timeline
Sr. Health Information Operations Manager
Datavant
10.2005 - Current
Customer Service Manager
TeleTech Holdings
04.1996 - 08.2005
Credits Toward Associate Degree - Nursing
Greenville Technical College