Tisha Palmer
Hagerstown,Maryland
Summary
Resourceful receptionist with a strong service-oriented mindset. Expertise in managing high call volumes and supporting team productivity through effective clerical assistance. Committed to maintaining professionalism while ensuring client needs are met efficiently.
Dedicated receptionist with a proven ability to enhance customer satisfaction and streamline operations. Known for strong organizational skills and attention to detail, consistently reducing wait times and resolving client issues promptly.
19 Years and 3 months experience
Overview
20
20
years of professional experience
Work History
Receptionist
Meritus Health
Smithsburg, MD
09.2006 - 03.2026
- Coordinated appointment scheduling for multiple departments to optimize resource allocation.
- Assisted in training new staff on front office protocols and customer service standards.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty to the organization.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
- Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.
- Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Education
High School Diploma -
Waynesboro Area High School
Waynesboro, PA06-1980
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Verbal and written communication
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Data inputting
- Multi-line telephone operation
- Clerical support
- Professional demeanor
- Service-oriented mindset
- Office equipment operations
- Phone etiquette
- Business operations
- Positive and professional
- Multitasking and prioritization
- Calm demeanor
- Relay hearing-impaired calls
- Customer service
- Attention to detail
- Problem-solving
- Punctual and reliable
- Call answering and routing
- Courteous and professional
- Computer proficiency
- Relationship building
- Basic math
Timeline
Receptionist
Meritus Health
09.2006 - 03.2026
High School Diploma -
Waynesboro Area High School