Tisha Tamsing
Portland,OR
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Spectrum
Vancouver, WA
01.2026 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered prompt service to prioritize customer needs.
- Provided exceptional customer support by resolving inquiries and complaints efficiently.
- Addressed customer account discrepancies and concerns.
Floral Designer
Lady Tess Everlasting Florals
Mount Pleasant, South Carolina
09.2022 - 01.2025
- Produced detailed invoices for each customer detailing all charges related to their order.
- Filled customer orders by creating floral arrangements at request.
- Collaborated effectively with other members of the team in order to successfully complete projects within tight deadlines.
- Created beautiful arrangements for clients home interior's based upon clients' color and flower requests.
- Met with and interviewed clients to interpret vision and create floral arrangements based on needs.
- Utilized problem solving skills to identify solutions to complex floral requests from clients.
- Selected flora and foliage for arrangements, working with numerous combinations to synthesize and develop new creations.
Customer Service Representative
IKEA
PORTLAND, Oregon
12.2019 - 06.2022
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Assisted with training and mentoring new team members.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
Cashier
Hudson Group
PORTLAND, OR
06.2017 - 07.2020
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided excellent customer service by greeting customers and offering assistance in a fast past airport setting.
- Helped restock shelves when necessary to maintain an organized display area.
- Assisted with training and mentoring new team members.
Education
GED -
Maui School For Adults.
Maui06.1997
Skills
- Client consultations
- Relationship building
- Personnel development
- Customer service
- Time management
- Active listening
- Critical thinking
- Data entry
- Computer skills
ADDITIONAL INFORMATION
I have been consistently recognized for my exceptional customer service skills, receiving multiple accolades for my ability to go above and beyond in assisting customers. My attention to detail, empathetic approach, and problem-solving abilities made a lasting impression on both customers and colleagues alike.
Timeline
Customer Service Representative
Spectrum
01.2026 - Current
Floral Designer
Lady Tess Everlasting Florals
09.2022 - 01.2025
Customer Service Representative
IKEA
12.2019 - 06.2022
Cashier
Hudson Group
06.2017 - 07.2020
GED -
Maui School For Adults.