Paige Thornton
Cracker Barrel
Lakeland,FL
6
years of professional experience
Client-focused Esthetician trained at Aveda Institute, experienced in delivering personalized skincare solutions and fostering strong client relationships. Skilled in identifying needs, recommending products, and maintaining a welcoming environment. Strong communicator dedicated to supporting skincare goals and educating clients on treatment options, enhancing client satisfaction and retention.
Work History
SERVER / HOSTESS / TRAINER / SHIFT LEAD
5 Years 9 Months- Deliver attentive, personalized customer service in a high-volume environment by identifying guest needs, resolving concerns professionally, and creating positive experiences that encourage customer satisfaction and repeat visits.
- Drive sales through targeted recommendations and upselling of menu items, beverages, and add-ons tailored to customer preferences.
- Manage hostess and front-of-house responsibilities, including greeting and seating guests, coordinating table rotation, monitoring wait times, and supporting efficient operations.
- Train and mentor new employees on company procedures, customer service standards, POS systems, and food safety protocols; plan training activities and assist with onboarding, required paperwork, and I-9 employment eligibility verification.
- Communicate procedures clearly while managing multiple priorities, maintaining accuracy and attention to detail, and supporting smooth daily operations.
SHIFT LEAD
8 Months- Coordinated daily operational support and delivered responsive customer service in fast-paced environment, enhancing customer satisfaction.
- Maintained operational standards, organized workflow, and managed multiple priorities effectively.
- Tracked food labels, product dates, and sanitation compliance, ensuring adherence to food-safety operations.
Education
Licensed Esthetician
High School Diploma
Skills
Supported sales conversations through consultative product guidance.
Suggested product options based on customer needs.
Performed facial treatments with care and precision.
Completed skin evaluations to support treatment selection.
Used guest service techniques to improve interaction quality.
Managed shift tasks and team priorities during busy periods.
Provided onboarding assistance for new team members.
Monitored operational rules and followed compliance procedures.
Maintained strong attention to detail in daily work.
HEALTHCARE EXPOSURE
- Recipient of Aveda Standards Awards
- HOSA member & conference participant
- Anatomy-focused academic background
Timeline
SHIFT LEAD
Subway
06.2021 - 02.2022Read More
SERVER / HOSTESS / TRAINER / SHIFT LEAD
Cracker Barrel
02.2021 - CurrentRead More
Harlem High School
High School Diploma
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Aveda Institute
Licensed Esthetician
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