TISHADAH GORDON
Monroe,USA
Summary
Highly motivated professional with experience providing exceptional customer service in a healthcare setting. Proven history of successfully resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to manage multiple tasks and adapt quickly to changing situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Healthcare Representative
Teleperformance
Remote, LA
10.2023 - Current
- Collect monthly payments.
- Checking patient insurance coverage and eligibility before billing.
- Ensured accuracy and compliance of insurance payments with contractional agreements.
- Reviewed patient bills for accuracy, ensuring all necessary information was obtained.
- Maintained communication with staff regarding billing and patient account issues.
- Follow up on unpaid claims.
- Knowledge in medical terminology.
- Bill patients for their responsibility.
- Research, correct, and resubmit rejected and denied claims.
Banking Specialist
Teleperformance
Remote, LA
07.2021 - 10.2023
- Demonstrated strong problem-solving skills when resolving customer complaints or inquiries.
- Assisted customers with online account management including resetting passwords or troubleshooting issues.
- Used computers and calculators to calculate daily transactions.
- Examined checks to confirm endorsements.
- Submitted fraud and non-fraud disputes on behalf of bank members.
- Prepared and verified cashier's checks.
- Completed wire transfers.
- Informed members of recent transactions and account balances.
- Performed data entry for customer accounts and updated records in the database.
Cashier
Ez Mart
Monroe, LA
08.2018 - 06.2021
- Operated cash register and accurately processed payments, returns, and exchanges
- Verified that customers are of legal age to purchase restricted items
- Processed cash, check, and credit cards for customer purchases
- Helped restock shelves when necessary to maintain an organized display area
- Tracked inventory levels accurately to ensure adequate stock is available for sale
- Kept up-to-date on new products, services, promotions, and pricing structures
Education
NCCT Certificate - Insurance Coding
Unitech Training Academy
05.2025
Medical Biller and Coding - undefined
Unitech Training Academy
12.2021
High School Diploma - undefined
Ouachita Parish High School
05.2015
Skills
- CPT knowledge
- Medical terminology
- HIPAA compliance
- Insurance claims
- Customer service
- Billing and collection procedures
Certification
- Medical Billing and Coding
- NCCT Insurance Coding
Timeline
Healthcare Representative
Teleperformance
10.2023 - Current
Banking Specialist
Teleperformance
07.2021 - 10.2023
Cashier
Ez Mart
08.2018 - 06.2021
Medical Biller and Coding - undefined
Unitech Training Academy
High School Diploma - undefined
Ouachita Parish High School
NCCT Certificate - Insurance Coding
Unitech Training Academy