Tishauna Howard
Chicago,IL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Operations Manager
Glossy Glazz Smoke Shop
08.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Clinical Supervisor
Family Dental Care
10.2018 - 08.2022
- Lead and directed team of 15+ clinical personnel and support staff.
- Responded to crisis situations with calm and professional approach to optimize support.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Developed and adjusted work schedules for clinical staff.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Education
No Degree - Criminology
University of Illinois At Chicago
Chicago, ILSkills
- Customer Service
- Performance Monitoring
- Marketing
- Staff Training
- Product Management
- Schedule Management
Timeline
Operations Manager
Glossy Glazz Smoke Shop
08.2022 - Current
Clinical Supervisor
Family Dental Care
10.2018 - 08.2022
No Degree - Criminology
University of Illinois At Chicago
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