Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tishia Cochran

Tulsa,OK

Summary

Dynamic Shift Leader Manager at Taco Bell with expertise in staff scheduling and cash handling. Proven track record in training and mentoring teams, enhancing performance and customer satisfaction. Recognized for resolving customer complaints effectively and optimizing labor costs, contributing to increased profit margins and a positive work environment.

Overview

12
12
years of professional experience

Work History

Shift Leader Manager

Taco Bell
06.2023 - Current
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
  • Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Optimized labor costs by analyzing historical trends and adjusting staffing levels according to anticipated business volumes.
  • Tracked receipts, employee hours, and inventory movements.

Hotel Housekeeper

Hilton Home2 Suites
03.2018 - 12.2019
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.

Team Member

Braums Ice Cream And Dairy
06.2013 - 2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.

Education

Stillwater High School
Stillwater, OK
05.2010

Skills

  • Staff scheduling
  • Industry expertise
  • Workplace safety
  • Team management
  • Employee training
  • Compliance management
  • Punctual and reliable
  • Cash handling
  • Opening and closing procedures
  • Training and mentoring
  • Staff motivation

Timeline

Shift Leader Manager

Taco Bell
06.2023 - Current

Hotel Housekeeper

Hilton Home2 Suites
03.2018 - 12.2019

Team Member

Braums Ice Cream And Dairy
06.2013 - 2019

Stillwater High School

Similar Profiles

CREATE PROFILE