Tishshawna Clayton
Oakland,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Personal Banker
Wells Fargo
San Leandro, CA
05.2024 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Lead Sales Associate
Macy's
San Leandro, CA
08.2023 - 03.2024
- Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
- Monitored sales team performance and provided constructive feedback.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to team objectives in fast-paced environment.
Manager
Mattress Firm
07.2019 - 03.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Expedited document processing with accurate data entry and timely filing.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
GNC Sales Associate
GNC- General Nutrition Centers
12.2017 - 10.2019
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
Lead Sales Associate
Goodwill Industries
04.2019 - 05.2019
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Streamlined store operations, reducing operational costs while maintaining high levels of customer service.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Associate
GAP Inc.
05.2017 - 08.2017
- As a sales associate my goal everyday was to give excellent customer service while maintaining the store and processing merchandise
- GAP inc.gave me the opportunity to improve my retail and communication skills.
Education
High school or equivalent -
Emery High School
CA01.2016
Skills
- Sales Strategy
- POS System Operation
- Relationship Building
- Team Leadership
- Client Relationship Management
- Billing and Collections
- Staff Training and Development
- Positive Customer Experience
- Account Management
Timeline
Personal Banker
Wells Fargo
05.2024 - Current
Lead Sales Associate
Macy's
08.2023 - 03.2024
Manager
Mattress Firm
07.2019 - 03.2023
Lead Sales Associate
Goodwill Industries
04.2019 - 05.2019
GNC Sales Associate
GNC- General Nutrition Centers
12.2017 - 10.2019
Sales Associate
GAP Inc.
05.2017 - 08.2017
High school or equivalent -
Emery High School