Summary
Overview
Work History
Education
Skills
Timeline
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Titasha Brown

Baton Rouge,LA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

LANE REGIONAL HOSPITAL
Baton Rouge, LA
02.2014 - 08.2024
  • AS A CUSTOMER SERVICE REPRESENTATITVE MY DUTIES WERE TO PROVIDE CUSTOMERS WITH THE BEST EXPERIENCE WHILE PROVIDING EXPIDEUS SATISFACTION , ASSURING CUSTOMERS GET WHAT THEY NEED WITHOUT HASSLE AND INSURING A WORRY FREE EXPERIENCE.
  • Assisted customers in navigating the online portal for self-service requests.
  • Maintained detailed records of client communications in the company's database system.
  • Performed data entry tasks including entering patient information into electronic medical records systems.
  • Adhered to all applicable laws, regulations, standards, and procedures when interacting with customers and providers.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Representative

Oreily's Auto Parts
Baton Rouge, LA
02.2023 - 02.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

Some College (No Degree) - Health Administration

Baton Rouge Community College
Baton Rouge, LA

Skills

  • Scheduling
  • Product Knowledge
  • Data Collection
  • Complaint resolution
  • Account updating
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Information Security
  • Call Center Operations
  • Grammar
  • Recordkeeping strengths
  • Consultative Sales
  • Data Entry
  • Microsoft Office expertise
  • Proofreading
  • Microsoft Outlook
  • Researching
  • Coordination

Timeline

Customer Service Representative

Oreily's Auto Parts
02.2023 - 02.2024

Customer Service Representative

LANE REGIONAL HOSPITAL
02.2014 - 08.2024

Some College (No Degree) - Health Administration

Baton Rouge Community College

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Titasha Brown