TITHI SHREYA
Fort Lee,New Jersey
Summary
- Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Business Development Representative
Parkway Toyota
08.2020 - 09.2021
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
- Identified business development challenges and customer concerns for proactive resolution.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
Sales Support
Nordstrom
11.2019 - 03.2020
- Working with the sales team promoting sales and services; monitoring and purchasing inventory; anticipating customer trends; ensuring quality customer service and marketing efforts.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
Management trainee, Sales department
Vodafone India Pvt. Ltd
01.2014 - 01.2015
- Worked as part of a sales team involved in annual & quarterly tactical planning, scheduling & delivery of product promotion across multiple media
- Responsible for ensuring that promotional activity is targeted and effective in attracting potential customers.
Education
B.A in Advertising Sales Promotion and Sales Management -
Patna Women's College, Patna University
03.2014
Diploma Course in Office Management (Integrated) -
Patna Women's College, Patna University
03.2014
Skills
- Sharp aptitude for learning new skills
- An efficient team player
- Creativity
- Business Relationship Management
- Consultative Sales
- Lead Generation
- Social Media Marketing
- Cold-calling
- Relationship Building
- Sales strategy
- Continuous professional improvement
- Marketing support
- Attention to Detail
- Time management abilities
- Problem-solving aptitude
- Problem-Solving
- Processing payments
- Multitasking Abilities
- Cash Handling
- Time Management
- Continuous Improvement
- Organizational Skills
- Self Motivation
- Problem-solving abilities
On Job Training Projects
- Hindustan Media Ventures Ltd., 6 weeks, 2012, Learned how to target the prospective client for advertising and brand promotion.
- PepsiCo. (Lumbini Beverages Pvt. Ltd.), 6 weeks, 2013, Learned basics of market research and brand promotion. Also visited the merchandise unit (job workers factory).
Area Of Expertise
- Sales promotion and Sales management
- Local marketing
- Social Selling
- Business development
- Campaign management
- Territory Management
- Customer Relationship Management
- Office management
- Creative AD making
Workshops And Exposure
- Industrial tour to Anand food products, Mother Dairy, Hyderabad, 2013
- Worked as a Promoter for the event for Times of India (Printing media), Patna, 2013
- Project on Marketing mix, Advertising agencies and Brand promotion, Patna, 2012
- Organized workshop on Marketing strategies, advertising promotion and selling skills, Patna, 2012
Awards And Scholarships
- Achieved 2nd rank in 2011-14 B.A. Advertising Sales promotion and Sales management batch
- Awarded 2nd prize for Workshop 'PESO's 2014, Patna Women's College, Patna, India
- Scholarships offered for ranking top in 1st and 2nd year departmental examination
Training
- Become an Administrative Professional, Business Etiquette:Phone, Email, and Text, Learning Typing 2014, Time Management, Note-Taking for Business Professionals, Professional Communication, Learning Word, Excel, Outlook, PowerPoint 2019, Learning Access 2016
- HR Business Partner, Human Resource Foundations, HR as Business Partner, Business Foundations, Connecting with Executives, Organization Design, Talent Management, HR in the On-Demand Economy, Employer Branding to Attract Talent, HR: Managing Employee Problems, HR: Company Onboarding, Communicating with Empathy
- Become a Sales Manager, Sales Management Foundations, Management for Salespeople, Identify Sales Growth Oppurtunities, Salesforce for Sales Manager, Measure Salesforce Effectiveness, Sales Channel Management, Sales Performance Measurement and Reporting, Sales Coaching, Sales Forecasting
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Business Development Representative
Parkway Toyota
08.2020 - 09.2021
Sales Support
Nordstrom
11.2019 - 03.2020
Management trainee, Sales department
Vodafone India Pvt. Ltd
01.2014 - 01.2015
B.A in Advertising Sales Promotion and Sales Management -
Patna Women's College, Patna University
Diploma Course in Office Management (Integrated) -
Patna Women's College, Patna University
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