Patricia Ellis
Crystal River,Florida
Summary
Customer-centric sales professional with a knack for cultivating relationships and driving revenue growth. Proven track record in identifying market opportunities and implementing strategic sales initiatives to exceed targets. Skilled in leveraging market insights to deliver tailored solutions and foster lasting partnerships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Development Representative
Operatix
Remote, FL
12.2022 - 06.2023
- Provided lead generation expertise, including over 100 targeted cold calls, emails, and LinkedIn outreach efforts to identify and engage potential clients.
- Nurtured and managed pipeline using CRM (Customer Relationship Management) software, ensuring accurate tracking and effective follow-up on leads.
- Conducted comprehensive market research to identify lucrative business opportunities and prospective clients.
- Developed and maintained strong relationships with both existing and new clients to drive sustainable business growth.
- Proactively generated and meticulously qualified leads through strategic prospecting efforts, resulting in successful initial sales meetings.
Customer Service /Inside Sales Representative
Viasat
Englewood, CO
05.2019 - 04.2022
- Provided comprehensive customer support to residential and business, offering technical assistance and troubleshooting, while prioritizing customer retention.
- Leveraged technical expertise to communicate the value proposition of products and services, facilitating upsell opportunities and recommendations to enhance customer satisfaction and revenue generation.
- Educated customers on the optimal utilization of our services, ensuring excellent customer experiences and satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identify, qualify, and convert new opportunities through inbound/outbound calls and emails.
- Demonstrate business value, and technical education to customers, networking and preparing RFP’s.
- Pre & post-sales activities including coordination with fulfillment, delivery, and support teams.
Flight Attendant
LATAM Airlines
Brazil, SP
09.2010 - 08.2018
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Assisted passengers during deplaning process by providing directions or other information as requested.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Education
Bachelor of Science - Computer Science
Anhambi Morumbi University
São Paulo - Brazil12-2025
Associate of Science - Foreign Trade
Anhambi Morumbi University
Brazil - São Paulo 12-2014
Skills
- Sales
- CRM software proficiency
- Customer satisfaction measurement
- Inbound/Outbound Calls
- Outreach Scripting
- Relationship Building
- Lead prospecting
- Microsoft Office Suite
- Adaptability with new technologies
- Detail Oriented
- Self Motivation
- Problem-solving aptitude
- Time management abilities
- Interpersonal Skills
- Adaptability and Flexibility
- Continuous Improvement
- Analytical Skills
Languages
Portuguese
Native/ Bilingual
English
Native/ Bilingual
Websites
Certification
- Cybersecurity on The Workspace - LinkedIn
- Cybersecurity Google Certificate - Coursera / Google
Timeline
Business Development Representative
Operatix
12.2022 - 06.2023
Customer Service /Inside Sales Representative
Viasat
05.2019 - 04.2022
Flight Attendant
LATAM Airlines
09.2010 - 08.2018
Bachelor of Science - Computer Science
Anhambi Morumbi University
Associate of Science - Foreign Trade
Anhambi Morumbi University
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