Titiana Chatman
Ocala,FL
Summary
Dynamic Medical Assistant Supervisor with proven leadership at SMA Healthcare, enhancing team efficiency through targeted training and effective patient care coordination. Skilled in phlebotomy and infection control, I successfully reduced patient wait times and improved clinic operations, fostering a collaborative environment that promotes staff development and quality assurance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant Supervisor
SMA Healthcare
Ocala, FL
06.2022 - Current
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
- Reduced wait times for patients by implementing an efficient triage system for urgent cases.
- Called and faxed pharmacies to submit prescriptions and refills.
- Organized team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department.
- Collaborated with human resources to recruit, interview, hire, and onboard new medical assistant team members.
- Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
- Assisted in the development of new courses, incorporating up-to-date industry practices and trends into the curriculum.
Medical Assistant
Florida Department Of Corrections
Ocala, FL
03.2020 - 03.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Master Of Psychology -
Grand Canyon University
Phoenix, AZSkills
- Data entry and documentation
- Vital signs monitoring
- HIPAA compliance
- Team building and motivation
- Phlebotomy techniques
- Patient education and counseling
- Staff training and development
- Laboratory specimen collection
- Infection control protocols
- Patient care coordination
- Inventory and supply management
- Medical office administration
- Strong leadership
- First aid and CPR certified
- Clinical skills expertise
- Medical terminology proficiency
- Quality assurance monitoring
- Time management
- Attention to detail
- Multitasking
Certification
Medical Assistant
BLS/AED
Timeline
Medical Assistant Supervisor
SMA Healthcare
06.2022 - Current
Medical Assistant
Florida Department Of Corrections
03.2020 - 03.2022
Master Of Psychology -
Grand Canyon University