Titiana Cortez
Cary,United States
Summary
Energetic and personable professional with a proven track record of working with diverse groups of people. Skilled in building strong relationships and fostering positive interactions. With extensive experience in people-focused roles, she brings enthusiasm and a dynamic approach to communication, problem-solving, and delivering exceptional service. Dedicated to creating inclusive environments and providing support that meets the unique needs of individuals
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Team Member
Cold Stone Creamery Lake Saint Louis
Cary, NC
09.2021 - Current
- Assisted customers with orders and inquiries.
- Organized stockroom shelves to maximize space efficiency.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Greeted customers in a friendly manner upon entering the store.
- Operated cash register accurately and efficiently.
- Answered customer questions regarding product features, pricing, availability.
Office Assistant
Hailey Properties
Cary, NC
01.2023 - 08.2024
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Assisted with special projects as needed by researching information on the internet or through other sources.
Host/Restaurant Manager
Los Tres Magueyes
Morrisville, NC
12.2022 - 01.2024
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Performed light administrative duties such as filing documents and taking messages.
- Processed payments from customers using a POS system.
Education
High School Diploma -
Cary High School
Cary, NC06-2024
Skills
- Food handling safety
- Cleaning and sanitation
- Cash Handling
- Kitchen Equipment Maintenance
- Teamwork and Collaboration
- Workplace Efficiency
- Meeting planning
- Supply Management
- Business Writing
- Administrative Support
- Contract Preparation
- Customer Service Management
- Customer Service
- Guest Reception
Certification
- CPR Certified
Timeline
Office Assistant
Hailey Properties
01.2023 - 08.2024
Host/Restaurant Manager
Los Tres Magueyes
12.2022 - 01.2024
Crew Team Member
Cold Stone Creamery Lake Saint Louis
09.2021 - Current
- CPR Certified
High School Diploma -
Cary High School
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