Titlee Mohi
Edison,NJ
Summary
Motivated professional with successful experience in customer service and sales. Experienced in managing inventory, merchandising, and ensuring high standards of customer service. Excels in developing product knowledge and understanding customer needs to ensure excellent customer experience. Hard-working student with knowledge of buyer awareness, credit operations, and distribution management. Aiming to leverage my abilities to successfully fill the vacancy on your team. I can be relied upon to help your team achieve its goals.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Tjmaxx
06.2023 - Current
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Provided friendly and knowledgeable assistance to customers on the sales floor
- Developed strong interpersonal skills to effectively communicate with customers and coworkers
- Demonstrated excellent organizational skills while stocking shelves and arranging displays
- Delivered exceptional customer service to guests
- Used POS system to process sales and refund transactions
- Resolved customer disputes quickly while maintaining professionalism at all times
Vice President of Operations
Middlesex College Business Club
09.2022 - 12.2023
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
Seasonal Worker
Lush Cosmetics
11.2022 - 01.2023
- Demonstrated ability to work in a fast-paced environment and multitask efficiently
- Accurately tracked inventory levels to ensure shelves were stocked appropriately
- Built strong relationships with customers through friendly interactions
- Organized store displays according to corporate guidelines for maximum visibility and appeal
- Maintained an organized, clean, safe working environment by following company safety standards
- Stocked shelves with incoming shipments from vendors in a timely manner
- Processed payments via credit card or cash according to established procedures
Customer Service Associate
Walgreens
05.2022 - 11.2022
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions
- Built sustainable customer relationships of trust through open and interactive communication
Barista
Starbucks
08.2019 - 03.2020
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Worked with coworkers to complete tasks
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Provided efficient and courteous service to customers at all times
Retail Sales Associate
Burlington Coat Factory
04.2019 - 03.2020
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Greeted customers and engaged in conversation to assess needs
- Provided friendly and knowledgeable assistance to customers on the sales floor
- Developed strong interpersonal skills to effectively communicate with customers and coworkers
- Maintained cleanliness of work areas throughout shift according to company standards
- Demonstrated excellent organizational skills while stocking shelves and arranging displays
- Cleaned and organized sales floor in accordance with company merchandising standards
Education
Bachelor of Science - Supply Chain Management
Rutgers University
New Brunswick, NJ05.2026
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) - BUSINESS ADMINISTRATION
Middlesex College
Edison, NJ12.2023
Skills
- Cash Register Operation
- Time Management
- Customer Assistance
- Teamwork and Collaboration
- Product Knowledge
- Building Customer Loyalty
- Engaging with Diverse Customers
- Communications Strategies
- Positive Customer Engagement
- Proficient in Microsoft Word, PowerPoint
Languages
Bengali
Native or Bilingual
Timeline
Retail Sales Associate
Tjmaxx
06.2023 - Current
Seasonal Worker
Lush Cosmetics
11.2022 - 01.2023
Vice President of Operations
Middlesex College Business Club
09.2022 - 12.2023
Customer Service Associate
Walgreens
05.2022 - 11.2022
Barista
Starbucks
08.2019 - 03.2020
Retail Sales Associate
Burlington Coat Factory
04.2019 - 03.2020
Bachelor of Science - Supply Chain Management
Rutgers University
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) - BUSINESS ADMINISTRATION
Middlesex College
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