Summary
Overview
Work History
Skills
References
Timeline
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STEPHANIE LEVY

STEPHANIE LEVY

Hollywood

Summary

Café Manager and Bartender with over 8 years of bartending and 10+ years of customer service experience in high-volume environments. Proven ability to lead teams, manage daily operations, and enhance guest satisfaction through effective hiring, training, and supervision. Recognized for achieving sales targets and promoting featured items, while maintaining operational efficiency. Proficient in Square POS, inventory management, and event coordination, with a focus on creating a welcoming atmosphere for customers.

Overview

13
13
years of professional experience

Work History

Manager

Bad Parrot Café
03.2023 - 08.2025
  • Manage day-to-day café operations, supervising a team of baristas.
  • Lead recruitment, onboarding, and training new hires.
  • Create weekly schedules ensuring optimal staff coverage and compliance with labor laws.
  • Monitor inventory levels, order supplies, and reduce waste through efficient stock management.
  • Resolving customer complaints with professionalism and empathy, maintaining customer satisfaction.
  • Collaborate with owners/marketing team to develop seasonal promotions and events, increasing foot traffic.
  • Ensure compliance with health and safety regulations, maintaining a clean and organized environment.
  • Track sales and labor costs, contributing to increase in monthly profit margins.
  • Managed POS system operations, including processing transactions, updating menu items, handling system errors, and training staff on POS usage to ensure smooth and accurate service.

Bartender

Carousel Club
01.2022 - 01.2025
  • Deliver exceptional guest service in a high-energy, high-volume environment.
  • Use Square POS to process orders and payments efficiently.
  • Prepare and serve a wide range of cocktails, beer, and wine while ensuring quality and consistency.
  • Maintain a clean, organized, and well-stocked bar to optimize workflow.
  • Build relationships with customers to enhance guest experience and encourage repeat business.

Bartender

Bo's Pub/ Hidden Garden
01.2020 - 01.2022
  • Welcoming, acknowledging and greeting guests who come to the bar for drinks and food.
  • Check customers IDs to confirm that they are legally able to consume alcohol.
  • Ability to work under pressure amid distractions, interruptions, and loud music.
  • Ensuring the bar is always well stocked with a wide selection of wines and spirits.
  • Maintaining a thorough knowledge of all bar promotions and drink prices.

Leasing Agent

Falls Of Pembroke
01.2017 - 01.2019
  • Front desk
  • Customer/ Quality Care
  • Present properties and provided amenities in a positive light to prospective tenants
  • Advertise available properties using a variety of media and promoting materials
  • Determine the needs, living standards and economic viability of prospect customers
  • Confirm rental application data and personal references
  • Stay knowledgeable of the property market status
  • Provide information on all aspects of properties
  • Negotiate leasing terms and conditions and close deals
  • Ensure proper maintenance and inspect properties periodically

Lifeguard

TY Park
01.2013 - 01.2017
  • Ability to react calmly and effectively in emergency situations.
  • Skill in the application of lifeguarding surveillance and rescue techniques.
  • Knowledge of CPR and emergency medical procedures.
  • Knowledge of customer service standards and procedures.
  • Maintain constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons in the event of emergency.
  • Provide emergency care and treatment as required until the arrival of emergency medical services.

Skills

  • Bilingual
  • Customer Service
  • Hospitality
  • POS Systems
  • Sales
  • Product Knowledge
  • Leadership
  • Organization
  • High-Volume Environments

References

  • Tricia Dunn, (954) 873-2749
  • Anna, (305) 753-3389

Timeline

Manager

Bad Parrot Café
03.2023 - 08.2025

Bartender

Carousel Club
01.2022 - 01.2025

Bartender

Bo's Pub/ Hidden Garden
01.2020 - 01.2022

Leasing Agent

Falls Of Pembroke
01.2017 - 01.2019

Lifeguard

TY Park
01.2013 - 01.2017

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STEPHANIE LEVY