Titus Martin
Macclenny,FL
Summary
Featured in Ampersand special addition dealer show 2024 for exceptional store leadership.
Employee of the year 2020.
Team of the year award as store manager year 2023.
Certificate of achievement for sales management year 2022.
Sales person of the year award 2022 I sold 760378 dollars while maintaining a blended non merchandise percentage of 81.45%.
My first year as store manager I was the number 8 store out of 380 stores in sales increase.
Overview
6
6
years of professional experience
Work History
Store Manager
Johnston Signature Furnishings
11.2024 - Current
- Updated merchandise arrangements to showcase latest offerings.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
Badcock Home Furniture
01.2022 - 10.2024
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Sales Associate
Badcock Home Furniture
01.2021 - 01.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Raised property accuracy and accountability by creating new automated tracking method.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Assisted with new business sales calls and persuaded customers to drive Product or Service sales.
Delivery Manager
Badcock Home Furniture
06.2020 - 01.2021
- Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Oversaw delivery portfolio encompassing Location with Number+ deliveries per week.
- Supervised delivery staff and general productivity.
Education
High School Diploma -
Baker County High School
Glen St Mary Fl05.2021
Skills
Promotional planning
Operational budgeting
Hourly shift management
Personnel development
Store operations oversight
Performance metrics evaluation
Retail inventory management
Employee training
POS systems
Recruitment and hiring
Security system monitoring
Inventory control
Staff management
Maximizing profitability
Employee terminations
Customer relations
Leadership development
Team building
Problem-solving
Performance reviews
Outstanding communication skills
Retail merchandise quality standards
Documentation and reporting
Cash management
Loss prevention procedures
Store displays
Flexible schedule
Bank deposit procedures
Accurate cash handling
Timeline
Store Manager
Johnston Signature Furnishings
11.2024 - Current
Store Manager
Badcock Home Furniture
01.2022 - 10.2024
Sales Associate
Badcock Home Furniture
01.2021 - 01.2022
Delivery Manager
Badcock Home Furniture
06.2020 - 01.2021
High School Diploma -
Baker County High School