Titus Powell
469 Cutler Ave Maple Shade,NJ
Summary
Dynamic Service Manager III at Morgan Properties with a proven track record in team leadership and operational efficiency. Skilled in employee training and development, I excel in problem-solving and customer service. Certified in HVAC and mold remediation, I drive results through effective workflow management and a positive attitude, ensuring project success and safety compliance.
Overview
19
19
years of professional experience
Work History
Service Manger III
Morgan Properties
Maple Shade Township, NJ
05.2012 - 07.2026
- Led operational initiatives to enhance service delivery and customer satisfaction.
- Developed and implemented training programs for team members to improve service efficiency.
- Oversaw day-to-day operations, ensuring compliance with company policies and procedures.
- Analyzed service performance metrics to identify areas for improvement and implement solutions.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Negotiated with vendors to secure best prices for parts and supplies.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Laborer
Dynamic Rigging and Salvage
Pennsauken, NJ
02.2007 - 05.2012
- Operated rigging equipment to support heavy lifting and transportation tasks.
- Assisted in salvage operations by safely removing debris and hazardous materials.
- Collaborated with team members to ensure compliance with safety protocols during projects.
- Conducted routine inspections of tools and equipment to maintain operational readiness.
- Coordinated with project leads to streamline processes and improve task execution efficiency.
- Implemented best practices for material handling, contributing to overall project success.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
Education
High School Diploma -
Colligswood High School
Collingswood, NJ06.1994
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Employee training and development
- Time management
- Workflow management
- Team collaboration and leadership
- Quality assurance
- Employee supervision
- Service scheduling
- Operational efficiency
- Certificate HVAC 608 Universal
- Mold remediation certificate
Timeline
Service Manger III
Morgan Properties
05.2012 - 07.2026
Laborer
Dynamic Rigging and Salvage
02.2007 - 05.2012
High School Diploma -
Colligswood High School