Tity Koroma
Upper Marlboro,MD
Summary
Highly communicative professional with more than 3 years of expertise as Concierge for high-end apartment chains. Team player provides exceptional guest service. Background in industry positions at luxury apartments where client satisfaction is of utmost importance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level assistant position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Concierge
InterSolutions
05.2020 - Current
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
- Explained security policies and procedures to guests to promote visitor confidence and safety.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Substitute Teacher, K-5
Eden’s day Care
01.2019 - 01.2020
- Recruited and trained volunteers and staff in care of children and facility procedures.
- Created and maintained safe and nurturing environment for children.
- Evaluated and introduced age-appropriate materials for children and contoured it to lesson plans.
- Supervised children from a 6 months 5 years.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Cashier Team Lead
McDonalds
01.2016 - 01.2019
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
Volunteer
Carriage Hill Rehab
06.2013 - 01.2018
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Children Ministry Director
Christ Ambassador Ministry
01.2015 - Current
- Recruited and trained volunteers and staff in care of children and facility procedures.
- Evaluated and introduced age-appropriate materials for children and contoured it to lesson plans.
- Supervised children from ages 3 years to 10 years.
- Created and maintained safe and nurturing environment for children.
- Worked with directors and board members to develop lesson plans and special events for children.
Education
Bachelor of Science - Nursing
Bowie State University
Bowie, MDHigh School Diploma -
Duval High School
Lanham, MD05.2018
Skills
- Computer proficient
- Proficient in
- Microsoft Office Suite: Word, Excel, Access,
- Powerpoint, Outlook Express
Timeline
Concierge
InterSolutions
05.2020 - Current
Substitute Teacher, K-5
Eden’s day Care
01.2019 - 01.2020
Cashier Team Lead
McDonalds
01.2016 - 01.2019
Children Ministry Director
Christ Ambassador Ministry
01.2015 - Current
Volunteer
Carriage Hill Rehab
06.2013 - 01.2018
Bachelor of Science - Nursing
Bowie State University
High School Diploma -
Duval High School