Tivon Gordon

Blue Springs,MO

Summary

IT support–focused professional skilled in device setup, troubleshooting, and customer assistance across iOS, Android, and web-based systems. Strong problem-solver with field service experience and proven ability to resolve technical issues quickly. Motivated to grow in an IT Support or Field Technician role.

Overview

years of professional experience

Certification

Work History

In-Home Device Expert (DES) / Field Service Technician

Asurion

Lenexa, KS

08.2025 - Current

Performed full device activation, setup, and data transfer for iOS and Android.
Resolved activation, SIM, connectivity, and Apple/Google ID issues.
Provided technical support and guidance to customers during in-home visits.
Documented service activity in internal systems while following data privacy protocols.

Medical Courier – Radio Pharmaceuticals

PetNet / Medical Delivery Services

Overland Park, KS

01.2024 - 08.2025

Transported radio pharmaceuticals following strict chain-of-custody protocols.
Used GPS and routing software for time-sensitive deliveries.
Logged delivery updates and documentation in real time.

Medical Courier → Dispatcher / Operations Manager

Priority First Delivery LLC

Lee’s Summit, MO

09.2021 - 02.2025

Delivered medical materials using GPS and routing applications.
Resolved app, routing, and device issues in the field.
Assigned routes and monitored drivers using dispatch software.
Provided technical support for app, GPS, and device problems.
Trained new staff on software tools and procedures.

Education

High School Diploma - undefined

Grandview Sr. High

Skills

Technical Troubleshooting (iOS & Android)
Device Setup & Data Transfer
Mobile App & System Diagnostics

Ticketing & Documentation
Problem Solving & Time Management
Customer Support & Communication