Tivon Ransom
Oakdale,MN
Summary
Experienced professional adept at driving data-driven decision-making, optimizing operational workflows, and leading cross-functional teams. Led safety operations and trained teams to enhance security protocols, managed administrative and billing processes to improve workflow efficiency.
Overview
26
26
years of professional experience
Work History
Public Safety Staff Sergeant
Hamline University
St. Paul, MN
02.2023 - Current
- Supervised and coordinated daily campus safety operations, ensuring rapid response to incidents and compliance with university policies.
- Trained and mentored public safety officers on emergency protocols, conflict resolution, and use of security technologies to enhance campus security.
- Conducted detailed incident investigations and prepared comprehensive reports to support administrative actions and improve safety measures.
- Skilled at working independently and collaboratively in a team environment.
- Analyzed footage to identify suspicious activities and report findings promptly.
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
Rideshare driver
Uber
MN
10.2017 - Current
- Navigated efficient routes using GPS technology to optimize passenger pick-up and drop-off times.
- Maintained a clean, safe vehicle environment and adhered to Uber’s community standards, resulting in consistently high rider ratings above 4.8 stars.
- Managed real-time customer interactions through the Uber app, resolving issues promptly to enhance user satisfaction and retention.
- Navigated optimized routes using GPS technology to efficiently transport passengers, ensuring timely arrivals while maintaining high safety standards and achieving a 4.9+ customer rating.
Bookstore Manager
U of MN Bookstores
Minneapolis, MN
01.2001 - 08.2018
- Managed daily bookstore operations including inventory control, vendor negotiations, and staffing to optimize sales and customer satisfaction.
- Implemented targeted marketing campaigns and seasonal promotions that increased store revenue.
- Developed and maintained relationships with university departments to coordinate textbook adoption and streamline the ordering process.
- Directed daily operations of U of MN Bookstores, optimizing inventory management and vendor relations to increase sales revenue by 15% while enhancing customer satisfaction through targeted staff training and process improvements.
Education
business and political science
University of Minnesota
Duluth06-2000
Skills
- Assisted customers by providing exceptional service and support
- Managed inventory effectively to ensure stock availability
- Maintained accurate documentation for operational processes
- Coordinated multiple tasks efficiently to meet deadlines
- Organized scheduling to maximize team productivity
- Optimized routes to improve delivery efficiency
- Resolved conflicts promptly to maintain a positive work environment
- Allocated resources effectively to support team needs
- Quick learner
- Suspicious activity monitoring
- Access control management
- Facility monitoring and oversight
- Attention to detail
Timeline
Public Safety Staff Sergeant
Hamline University
02.2023 - Current
Rideshare driver
Uber
10.2017 - Current
Bookstore Manager
U of MN Bookstores
01.2001 - 08.2018
business and political science
University of Minnesota