TIVONIA COLE

• Assist in the development of strategic plans for the organization.
• Conduct intake assessments and examinations of incoming animals to the shelter, evaluating their health and behavior.
• Perform initial vaccinations, administer medications, and provide basic medical care for the animals.
• Maintain accurate records of animal intake, health status, and behavior assessments using the shelter's database.
• Educate the community about responsible pet ownership, shelter services, and adoption opportunities during intake procedures.
• Schedule and confirm owner appointments for intake and medical services.

• Obtained relevant health history and information from patients to maintain medical charts.
• Performed phlebotomy for diagnostic testing.
• Leveraged ultrasound and x-ray equipment for imaging and interpret results.
• Administered vaccinations and medications to animals as prescribed by veterinarians.
• Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
• Interpreted lab results for heartworm testing, parasites and bacteria.

• Administered vaccinations and treatments following veterinarian instructions.
• Reviewed pet records from previous visits and appointments, entering important data into system.
• Educated owner's about diseases, vaccines, and preventatives appropriate for their pet's lifestyle.
• Engaged with customers and worked to resolve product and service issues that concerned their pet.
• Collaborated in driving sales and revenue growth for the team, leading to a regional top-ranking performance.
• Assisted with mentoring new employees, enabling faster onboarding.

• Assisted with administrative tasks such as filing documents, photocopying, faxing, data entry and sorting mail.
• Answered incoming calls and redirected them to the correct department or staff member.
• Maintained an organized front desk area by tidying up reception area throughout shift.
• Provided support to other departments when needed.
• Organized conference room bookings according to priority requests.
• Completed special projects assigned by management team members.

Graduated Magna Cum Laude

Chancellor's List